Transport Focus
Online/Digital
What you think matters. Everything Transport Focus does is supported by evidence provided by unique insight work and a wide range of activities designed to find out what matters to road, rail, bus and tram users.
Browse, search and download a wide range of Transport Focus insight research reports on our publications page.
Until the pandemic, much of our work was repeated at least once a year, so it is possible to track trends over time and spot the impact of change. You can interrogate the data from these ‘tracker’ surveys via the Transport Focus data hub.
We also have our own Transport User Panel, a range of transport users across the country who we can call on to get their views about specific issues. Panel surveys enable Transport Focus to get a quick sense of events happening ‘in the moment’ and are sometimes used to support findings collected through larger and more complex research projects. Source
Actions
Media Outlet details
| Scope | National |
|---|---|
| Language | English |
| Country | United Kingdom |
Similarweb UVM
|
Request pricing |
Comscore UVM
|
Request pricing |
Recent Articles
Search ArticlesLatest rail scorecards published
03 September 2026 Today (3 September) we published our September rail scorecard which covers the first four Rail Periods of the 26/27 rail year(1 April – 25 July). The scorecard continues to build the picture of passengers’ experiences on Britain’s railway andfollowson from the first of our six-monthly Official Statistics and Commentary report we published in June.
Transport Focus reaction to West Midlands Combined Authority bus acquisition
Skip to main content 18 August 2026 Louise Collins, Director at independent watchdog Transport Focus said: “Millions of people across the West Midlands rely on the bus every day. What matters most to passengers is that services continue to run reliably while these changes take place. As plans for the future network develop, it will be important that passengers’ experiences and priorities help shape decisions.
Transport Focus reaction to announcement of free bus travel 24/7 for disabled people
Skip to main content 18 August 2026 Louise Collins, Director at the independent watchdog Transport Focus said: “Removing time restrictions on disabled bus passes is a positive step that will give many people greater freedom and flexibility to travel when they need to, while helping with the cost of living.
Major rail disruption in northern England – watchdog response
06 August 2026 Comment on the major rail disruption due to an electricity supply failure at a communications centre which is impacting passengers across the north of England, Alex Campbell, Transport Focus Policy Director said: “When there is significant disruption like this, passengers want clear and useful information as soon as it’s available and plenty of staff on hand to help at the station so they can plan their journeys with confidence.
England’s best and worst roads named – with more roadworks on the horizon
21 July 2026 M20 rated the best motorway, and A30 the best ‘A’ road – both scoring 79 per cent satisfaction. M27 named England’s worst motorway by drivers, with just 56 per cent satisfied with their journey. Roadworks remain a source of frustration for drivers, with only 50 per cent satisfied with how they were managed. Watchdog highlights opportunities for National Highways to improve the driver experience of roadworks as it embarks on a significant programme of renewals over the next five years.
Statement from our Chief Executive
20 June 2026 Alex Robertson, Chief Executive on behalf of all colleagues here at Transport Focus: “Transport Focus expresses its deepest sympathy to everyone affected by yesterday’s train crash near Bedford. “Our thoughts are with the family and loved ones of the person that has sadly died, those who have been injured and all passengers, staff and emergency responders dealing with the incident.”
Rail passengers rate their journeys in biggest ever rail satisfaction survey
18 June 2026 Over 100,000 passengers surveyed in the biggest rail satisfaction survey in British history. 87 per cent of passengers satisfied with their journey. CrossCountry worst-performing train operator in survey with 79 per cent of passengers satisfied. Hull Trains passengers most satisfied with their journey. Results will be used to drive day-to-day improvements for passengers and inform Great British Railways priorities.
Transport for Wales passengers rate their journeys in biggest ever rail satisfaction survey
18 June 2026 Over 100,000 passengers surveyed in the biggest rail satisfaction survey in British history. 90 per cent of Transport for Wales passengers satisfied with their journey. CrossCountry worst-performing train operator in survey with 79 per cent of passengers satisfied. Results will be used to drive day-to-day improvements for passengers and inform Great British Railways priorities.
ScotRail passengers rate their journeys in biggest ever rail satisfaction survey
18 June 2026 Over 100,000 passengers surveyed in the biggest rail satisfaction survey in British history. 92 per cent of ScotRail passengers satisfied with their journey. CrossCountry worst-performing train operator in survey with 79 per cent of passengers satisfied. Results will be used to drive day-to-day improvements for passengers and inform Great British Railways priorities.
Transport Focus comment on update to National Rail Conditions of Travel
02 April 2026 From April 1 2026, the updates to the National Rail Conditions of Travel, announced by National Rail, came into effect. Under the new terms, most passengers with Off-Peak and Anytime tickets can only request a refund by 11.59pm the day before their ticket becomes valid. The rule will also apply to Day Travelcards, Rover tickets, and Ranger tickets.