Technology Services Group

You licensed Microsoft Copilot months ago. Most of the team opened it once, asked it something vague, got an average answer back, and went back to doing things the old way. That isn’t a Copilot problem. It’s a training and adoption problem, and it’s the reason so many businesses end up paying for licences that sit largely unused. If you’re the person who has to answer for that spend, licensing was the easy part.

Somewhere in your business right now, someone is pasting a customer contract or a set of financial figures into ChatGPT to save themselves an hour. Nobody told them to. Nobody is watching what happens to that data afterwards. That, more than any spreadsheet of “AI use cases”, is the starting point for most boardroom conversations about generative AI. You do not need to become an AI expert to lead well here.

Your finance team already processes invoices without anyone opening a spreadsheet. Your service desk already logs and categorises tickets before a person looks at them. AI is not something businesses need to wait for. It is already being built into the systems many organisations use every day, helping teams automate routine work, process information faster and focus on higher-value tasks.

Someone in your business has asked about Microsoft Copilot. Maybe a director saw a demo and wants to know why you don't have it yet. Maybe someone on your team is already using it on a personal account and asking when it's coming to their work laptop. Either way, you need an answer that holds up, not a marketing summary.

Everyone is talking about AI. The question is no longer whether it will affect how your business operates. It already is. The more useful question is whether your business is ready to get anything meaningful out of it. Most UK small and medium businesses are somewhere in the middle: aware of AI, interested in it, but uncertain about where to start.

TSG, a leading IT service provider serving mid-market businesses in the UK, has acquired Creative Computing Solutions, an established Microsoft Dynamics 365 Business Central partner known for its work with the likes of Hat Trick Productions, whose credits include programmes such as Derry Girls, Outnumbered and Have I Got News For You.

A view from the CFO's chair For the last two years, AI sat in the budget as a tidy, predictable line. You bought the licences, you knew the annual number, and the only real decision was how many seats to fund. It behaved like software always had: a fixed cost you set once and reviewed at renewal. That era is ending. With the move to usage-based billing for tools like Microsoft Copilot Cowork, a meaningful slice of your AI spend now behaves like a utility. It bills by consumption.

TSG today announced it has become a member of the Microsoft Intelligent Security Association (MISA), an ecosystem of software development companies and security services partners that have integrated their solutions with Microsoft Security technology to better defend mutual customers against an increasing range of cyber threats.

For many finance teams, the decision to move to a new system comes after months, sometimes years, of working around the limitations of the current one. Reporting takes too long. Data sits in too many places. Month-end is harder than it should be. Sage Intacct is built to change that, but the outcome depends as much on how the implementation is run as it does on the software itself.

Data migration is the part of a Business Central implementation that most senior leaders underestimate and most implementation partners have seen go wrong. It is not a technical task that sits at the end of the project. It is a business decision that needs to start near the beginning, run as a workstream in its own right, and involve the people who understand the data, not just the people who can move it.