UX Booth

Voice technology is one of the hottest trends right now. Every company is trying to get in on the action, and you can’t really blame them. According to Oberlo, approximately 71% of consumers even prefer to use voice searches over typing, so it goes without saying that people want to use their voices to complete actions. But, could something as new as voice be used to tackle the challenges of a complex industry like healthcare? Is there even a way to test these workflows?

We work for a company that builds enterprise tooling for technical developers or admins to build and manage large applications like shopping or HR websites, in addition to many other things. As UX Researchers working on cloud products, we aim to make our products easier to use for enterprise users i.e. technical developers and admin-esque users.

One of the most popular methods in UX research, a user interview is a technique designed to get qualitative information directly from users. This is a one-on-one session where a researcher asks questions about any user-related topic. Few other methods can give such a level of insight into a user’s motivations, feelings, or daily routines. At UXPressia, we provide an online customer journey mapping tool for global audiences, so it’s only logical that we usually conduct user interviews online.

It’s no secret that, when it comes to Choice Architecture, defaults can be a powerful tool. Many research studies have documented that users are more likely to accept an option if the choice is filled in for them. Like any other design tactic, however, its effectiveness varies depending on context and implementation.

Heuristic evaluation (HE) is one of those design activities that has rightfully claimed its place on the UX Olympus. Any time there’s a need to evaluate a piece of design – that’s one of the go-to’s. It also doesn’t hurt that there’s no shortage of content on HE online. Almost 51 million Google results is no joke. The overwhelming majority of the articles are “How to’s” and “What is’s”. I couldn’t find a single piece of content that extensively goes over the potential mistakes one can make.

It’s a relationship world out there. We all know it, yet we treat our relationship with customers – or potential customers – as transactional in user research. As a researcher myself, I know that I need to get research projects done as soon as possible. There are so many phases of conducting a research study that recruiting and managing relationships seems too much. As user research has scaled in organizations, the need for research operations —abbreviated as ResearchOps — became apparent.

I believe that if asked, most people would say that they are good at conducting interviews. However, even the most experienced interviewers can get caught up in bad habits. We rarely take the time to assess our own interviewing skills or have others provide feedback on our technique. There is no shortage of articles about how to ace an interview as a UX job candidate, but there has been little focus on how to be an effective interviewer.

What is multilingual content marketing, and how does it relate to user experience? Multilingual content marketing goes beyond search engine marketing and goes directly to the user–their culture, their habits, their trending news. According to Visual Modo, more than 50% of consumers for goods from websites offering it in their language.

With a recent jump in the number of employees working remotely, many companies are improving their digital communication and collaboration tools. Intranet is among the top tools companies modernize. However, many companies approach their intranet redesign with little or no understanding of UX, which leads to poor usage and adoption. This summer, ORIGAMI surveyed over 200 companies in North America and Europe to understand their intranet usage.

Interacting with apps and websites can sometimes be frustrating. Have you ever encountered a link, button, or image that just won’t respond the way you want it to, no matter how many times you click or tap? If so, you’ll understand the concept of rage clicking. Rage clicks happen when users repeatedly click or tap in irritation on a particular element or area in a concentrated space of time. As users, we expect digital interfaces to respond to our actions in certain ways.