It has been more than 15 years since I first started testing software. From the first software I tested to the last client interaction I had, few points have not changed at all. If it can be done quicker, people want it to be done quicker If it can be done at a lower cost, people want it to be done at a low cost If you can gain more value, people want you to work towards gaining that additional value If you can reduce the risk, people want you to reduce the risk.