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Articles by Al Gerrie
Achieving the Perfect Returns Logistics Approach
Online returns continue to be one of the most complicated and expensive challenges in fashion retail. For customers, a simple and convenient return process can strongly influence whether they decide to make a purchase. For retailers, however, returns place ongoing pressure on profitability, supply chain efficiency, and long-term customer loyalty. In 2026, customer expectations have continued to rise significantly.
OPINION “TikTok made me do it’: how social marketplaces are changing returns
Al Gerrie, CEO of ZigZag, examines the impact of social marketplaces on returns – and how this is changing as ‘haul culture’ takes root. Black Friday was a disappointment in the UK for traditional retailers, but quite the opposite for TikTok Shop. The online marketplace smashed its record sales by over 50%, selling 27 items every second on the day. Fast fashion is taking on a new form as platforms like TikTok Shop’s popularity skyrockets, particularly among younger shoppers.
Proven Strategies to Cut Returns and Cut Costs
By Al Gerrie, CEO at ZigZag Returns fees have been making headlines in the UK as retailers realise that free returns are becoming increasingly difficult to justify. eCommerce returns cost UK retailers over £20 billion in 2023 (ParcelHero, 2023), and this financial hit can weigh on retailers if their returns management strategies don’t allow stock to return to market, discourage fraud, or offer suitable alternatives to consumers.
GUEST COMMENT Ten ways to reduce the impact of ecommerce returns
At peak season it is essential that retailers get the returns process right if they are to reap rewards. Our recent research found that almost half of UK shoppers (47%) consider themselves to be a ‘regular returner.’ And with GlobalData predicting the cost of returns will hit £5.6 billion by 2023, it’s clearly a major area of concern but one where retailers can recoup profits.
ZigZag Global takes home two awards at the European eCommerce Awards 2022
The accolade is a testament to the innovation at ZigZag and the ground-breaking features we are bringing to the market” — Al Gerrie, Co-Founder & CEO LONDON, UK, September 30, 2022 / EINPresswire.com/ -- Lightning struck twice for returns management solution ZigZag Global as it was presented with two awards at the inaugural European eCommerce Awards 2022 last night.
Challenges and opportunities in the returns process
In light of Zara’s bold move to charge consumers for returns, and inflationary pressures being put on retailers, Al Gerrie, CEO at ZigZag Global, discusses the wider impact on the industry. ') } else { console.log ('nompuad'); document.write('') } // --> The announcement that Zara has begun charging customers £1.95 (US$2.39) for returning items bought online has sent shockwaves throughout the retail industry.
2022: The Future of Retail and Returns
Al Gerrie, CEO at retail returns specialists, ZigZag reveals his thoughts on the future of retail and returns as we head into the new year… Gift cards will become the norm for returns “Customer expectations for speedy returns is growing and as such, retailers are looking for more innovative and creative ways to make returns more quickly. Lately, we’ve seen many retailers offering instant refunds to their VIP customers.
Al Gerrie - Elite Business
Al Gerrie Al Gerrie is Co-Founder & CEO of ZigZag Global a SaaS solution to help ecommerce retailers manage returns domestically and globally. The ZigZag software platform connects major retailers to a global network of over 200 warehouses to over 200 carrier services in over 130 countries. Our mission is to help retailers become more sustainable whilst cutting costs and improving the speed of customer refunds by getting stock back in the supply chain more quickly.
Navigating returns after Black Friday and Cyber Monday
It’s starting to hit home to retailers that they may face issues in bringing stock back over the coming weeks, as carriers are warning of likely delays. It’s starting to hit home to retailers that they may face issues in bringing stock back over the coming weeks, as carriers are warning of likely delays. As retailers head into the peak season of Black Friday, Cyber Monday and of course, Christmas, there is a new ‘unknown’ never seen before.
A strategic look at returns
Al Gerrie, CEO, ZigZag Global examines why returns should not be an afterthought – especially when going global. With the UK domestic market growth slowing and some bleak results on the high street, retailers need to provide new ways to deliver online revenue growth and increase profitability. To gain share in a competitive market it is now essential to provide memorable customer experiences that outshine the competition.
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