Alan Condon
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From Dublin to Chicago. Editor-in-Chief at @BeckersHR
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Articles by Alan Condon
Tina Bennett, Chief Experience Officer at Yale New Haven Health
In this episode, Tina Bennett, Chief Experience Officer at Yale New Haven Health, joins the podcast to discuss the growing need for human connection in healthcare and the importance of prioritizing the patient experience despite budget cuts. She also shares insights on creating greater convenience for patients and finding ways to strengthen the healthcare experience while navigating financial pressures.
How UChicago Medicine shifted staff to ‘more difficult’ revenue cycle work
UChicago Medicine is using automation to move revenue cycle staff away from routine insurance and prior authorization tasks and into more complex cases that require human judgment.
Joseph Ng MD, MBA, Medical Director, Mather Hospital Northwell Health, President of Mather Medical Group
In this episode, Joseph Ng MD, MBA, Medical Director, Mather Hospital Northwell Health, President of Mather Medical Group, Critical Care Intensivist, Asst Professor of Medicine – Northwell Health and the Donald and Barbara Zucker School of Medicine, BC – Internal Medicine, Critical Care Medicine, Clinical Informatics, Mather Hospital Northwell Health, discusses restructuring physician leadership roles to support work-life integration, reduce burnout and strengthen leadership development.
Tanner White, MBA, FACHE, Chief Executive Officer at Altru Devils Lake
In this episode, Tanner White, MBA, FACHE, Chief Executive Officer at Altru Devils Lake, joins the podcast to discuss the workforce challenges facing healthcare organizations and the importance of developing strategies to attract, retain and support staff in a changing environment. He also shares insights on leveraging community partners to strengthen local healthcare services, build relationships and address the needs of the community.
Dr. Scott Law, Co-Founder of Smile Doctors
In this episode, Dr. Scott Law, Co-Founder of Smile Doctors, joins the podcast to discuss Smile Express, remote monitoring and how technology is creating new ways to deliver orthodontic care. He also shares insights on managing patient expectations as technology continues to evolve, as well as his experience as the No. 1 user of AI dental monitoring and aligned technology.
Holly DuBois, MD, Chief Medical Officer at Connections Health Solutions
In this episode, Holly DuBois, MD, Chief Medical Officer at Connections Health Solutions, joins the podcast to discuss the importance of upstream care and expanding access to behavioral health services. She also shares insights on using telehealth to address access challenges and what the future of psychiatry may look like as care delivery continues to evolve.
‘Automate your bread and butter’: How Northwestern processes 400,000 tasks with a 3-person automation team
Chicago-based Northwestern Medicine has built a three-person revenue cycle automation team that processed about 400,000 tasks over the past fiscal year — work the health system estimates is equivalent to roughly 24 full-time employees. Northwestern’s automation team manages about 30 automations across the revenue cycle.
Beyond Point Solutions: Building the Clinical AI Layer
In this episode, Dr. Ed Lee, Chief Medical Officer, Nabla, discusses the shift from standalone AI tools to integrated clinical AI platforms, including ambient documentation, coding, clinical workflows, governance and the future of clinical intelligence. This episode is sponsored by Nabla.
ChristianaCare operating margin slips to 0.5% amid fiscal 2026 growth: 7 things to know
Wilmington, Del.-based ChristianaCare reported a $17.4 million operating gain (0.5% margin) in fiscal 2026, representing an operating margin of about 0.5%, down from a $35.5 million operating gain (1.1% margin) in fiscal 2025, according to financial documents published Sept. 25. Seven things to know: 1. ChristianaCare recorded $3.6 billion in operating revenue, up 8.2% from $3.3 billion in fiscal 2025. Net patient service revenue increased 7.9% to $3.39 billion. 2.
How Ochsner automated its way through 30% volume growth
New Orleans-based Ochsner Health has turned to automation and AI to keep pace with roughly 30% volume growth while reducing the manual workload tied to prior authorization and patient estimates. Ochsner operates 46 hospitals and more than 370 outpatient and urgent care facilities across the Gulf South, including Louisiana, Mississippi and Alabama.
Hartford HealthCare boosts primary care revenue 17% with autonomous coding
Hartford (Conn.) HealthCare saw primary care revenue rise 17% after piloting autonomous coding alongside ambient clinical documentation, according to Kalan Blair, senior director of revenue cycle at the 10-hospital system. The health system launched the pilot in primary care, pairing ambient listening technology with an autonomous coding platform, according to Ms. Blair.
One Brooklyn Health rolls out virtual reality sickle cell game
New York City-based One Brooklyn Health has launched Ready Set Sickle, a virtual reality educational game that teaches patients, families and community members about sickle cell disease. The health system’s Comprehensive Sickle Cell Program developed the game with funding from a New York state grant. The interactive experience covers how the condition affects daily life and why awareness, early intervention and compassionate care matter.
How Agentic Revenue Cycle Operations Unlock Enterprise Transformation
In this episode, PV Subba Rao, President, NTT DATA, discusses how agentic AI can improve revenue cycle outcomes, unlock cash and margin, reduce administrative burden and create capacity for broader health system transformation. This episode is sponsored by NTT DATA.
Prisma to acquire 36 urgent care centers from Novant Health
Greenville, S.C.-based Prisma Health has agreed to acquire 36 urgent care centers in South Carolina from Winston-Salem, N.C.-based Novant Health, expanding Prisma’s outpatient footprint across the state. The locations, formerly operating as Doctor’s Care, are expected to transition to Prisma Health Urgent Care when the transaction closes Nov. 1, according to a Sept. 24 news release. The acquisition includes about 500 employees. Financial terms of the transaction were not disclosed.
Community and Clinical Workflow Insights for Hypertension Care: Part 2
In this episode, Graciana Garces, Chief Strategy & External Affairs Officer, Tejano Center for Community Concerns, Susan Boland, Manager of Nursing Operations, Avenue 360 Health & Wellness, and Eryn Sims, LVN & Hypertension Nurse Champion, Avenue 360 Health & Wellness, discuss building sustainable, community-centered approaches to hypertension care through food access, education, remote monitoring and personalized patient support.
The Case for Anesthesia-First Leadership
In this episode, Sean K. Bitz, CRNA and Vice President of Clinical Affairs at CCI Anesthesia, and Alex Gorecki, President of CCI Anesthesia, explore why a singular focus on anesthesia can make a meaningful difference for clinicians, patients, and hospital operations.
The Case for Anesthesia-First Leadership
In this episode, Sean Bitz, CRNA and Vice President of Clinical Affairs at CCI Anesthesia, and Alex Gorecki, President of CCI Anesthesia, explore why a singular focus on anesthesia can make a meaningful difference for clinicians, patients, and hospital operations.
Medical debt pushes insured Americans to delay care: 6 things to know
Nearly one-third of working-age Americans with private insurance are paying off medical bills or debt over time, and many are delaying healthcare because of it, according to a Sept. 17 report from the Commonwealth Fund. The findings are based on the Commonwealth Fund’s 2025 Affordability Survey, which included 4,121 adults ages 19 to 64 who had private insurance continuously for the previous 12 months.
Denise Scarpelli, PharmD, MBA, CPEL, Vice President and Chief Pharmacy Officer at UChicago Medicine
In this episode, Denise Scarpelli, PharmD, MBA, CPEL, Vice President and Chief Pharmacy Officer at UChicago Medicine, joins the podcast to discuss GLP-1 medications and strategies for keeping drug prices down. She also shares insights on managing drug shortages and developing payer-adaptive models.
Dwight W. McBee, Senior Vice President and Chief Experience Officer at RWJBarnabas Health
In this episode, Dwight W. McBee, Senior Vice President and Chief Experience Officer at RWJBarnabas Health, joins the podcast to discuss facilitating better communication with patients and advancing equity and inclusion in the healthcare experience. He also shares advice for emerging leaders and insights on building stronger connections with patients and the communities they serve.
Getting Identity Right: The Foundation for a Stronger Revenue Cycle and Safer Patient Experience
In this episode, Christina Berg, RN, MHA, Sr. Director, Product Management, Imprivata, discusses how stronger patient identity can improve safety, protect against fraud, reduce duplicate records and denied claims, and create more efficient healthcare experiences. This episode is sponsored by Imprivata.
Maine governor presses Prime over nurse suspensions, firings
Twenty nurses at Central Maine Medical Center in Lewiston have been terminated or suspended in the days leading up to a union election, according to the Maine AFL-CIO, but Prime Healthcare — which acquired the hospital in February — disputes that the employment actions were related to union activity. Nurses at the hospital are set to vote Sept. 24 on whether to join the Maine State Nurses Association/National Nurses Organizing Committee.
‘Cross-market mergers like this one harm competition’: North Carolina Treasurer calls for scrutiny of Atrium-WakeMed combination
North Carolina Treasurer Brad Briner is urging state and federal regulators to closely scrutinize the proposed combination of Raleigh, N.C.-based WakeMed Health & Hospitals and Charlotte, N.C.-based Atrium Health, arguing the deal could reduce competition and raise healthcare costs. The Wake County Board of Commissioners voted 5-2 Sept. 21 to approve the proposed combination, which will now move through regulatory review.
Why AI Alone Won’t Transform Healthcare
In this episode, Seema Verma, Executive Vice President and General Manager of Oracle Health and Life Sciences, discusses Oracle’s AI focused EHR strategy, trustworthy AI, revenue cycle transformation, oncology and using real time data to modernize healthcare. This episode is sponsored by Oracle Health.
9 health systems expanding across state lines
A growing number of health systems are continuing to push across state lines through acquisitions, affiliations and new facilities, as they seek greater scale, broader population bases and stronger regional footprints. Cross-market transactions have become an increasingly prominent growth strategy, offering systems opportunities to diversify risk and strengthen negotiating leverage while financially challenged hospitals and portfolio exits create openings in new markets.
Tenisha Grimmer, MBA, CPA, PHR, Chief Financial Officer at Access Community Health Centers
In this episode, Tenisha Grimmer, MBA, CPA, PHR, Chief Financial Officer at Access Community Health Centers, joins the podcast to discuss removing barriers to care and building a positive workplace culture through intentional communication. She also shares insights on navigating Medicaid changes and the 340B program while supporting accessible, sustainable healthcare.
Miguel "Mike" Vigo IV, MBA, Chief Revenue Cycle Officer, UC San Diego Health
In this episode, Miguel “Mike” Vigo IV, MBA, Chief Revenue Cycle Officer, UC San Diego Health, discusses reducing controllable loss, strengthening revenue cycle fundamentals, addressing revenue leakage, and preparing for AI and automation. He also shares how UC San Diego Health is improving patient access, team development, charge capture, and patient throughput while balancing margins and reimbursement pressures.
Physician Burnout, AI Tools and Physician Leadership with Dr. Phillip Chang
In this episode, Phillip Chang, MD, Chief Medical and Quality Officer at CommonSpirit Health, discusses physician burnout and well-being, the role of AI scribes and documentation tools, and how CommonSpirit supports both employed and independent physicians. He also shares lessons on physician leadership, moral injury and bridging the gap between clinicians and the C-suite.
Newly acquired Missouri hospital to end labor and delivery services due to ‘ongoing financial losses’
Marshall, Mo.-based Fitzgibbon Hospital, which was taken over this month by American Medical Administrators, will end labor and delivery services Sept. 30. Chesterfield, Mo.-based American Medical Administrators and Fitzgibbon Hospital said the decision followed a review of hospital operations, service needs and long-term financial sustainability.
Jason Shenefield on Making Rural Healthcare More Affordable and Embracing AI
In this episode, Jason Shenefield, MBA, FACHE, President and Chief Executive Officer of Phelps Health, discusses expanding affordable care through direct-to-employer strategies, advancing patient experience with AI and ambient listening, and navigating workforce, reimbursement and regulatory challenges in rural healthcare.
HCA, CHS, Tenet shift beyond hospital systems to ‘healthcare companies’
Three of the nation’s largest for-profit hospital operators are increasingly describing themselves in broader terms as their businesses expand well beyond the walls of acute care hospitals.
Marlon F. Levy, MD, MBA, FACS, Chief Executive Officer of VCU Health System and Senior Vice President of VCU Health Sciences
In this episode, Marlon F. Levy, MD, MBA, FACS, Chief Executive Officer of VCU Health System and Senior Vice President of VCU Health Sciences, joins the podcast to discuss managing strong demand while keeping the patient experience at the center of care. He also shares insights on staying grounded in what matters most to patients as healthcare organizations navigate growth and evolving needs.
CMS eyes Medicare pay cuts for 1,100+ lab codes: 8 things to know
CMS is preparing to reset Medicare laboratory payments in 2027 after the agency said new private-payer data showed the program is paying substantially more than commercial insurers for many clinical tests. The agency said preliminary rates under the Clinical Laboratory Fee Schedule are about 16% lower on average than 2026 Medicare rates and estimated the changes could save taxpayers about $1 billion annually.
Lisa R. Fox on Authentic Leadership and Protecting Mission
In this episode, Lisa R. Fox, Chief Executive Officer, The Bradley Center, shares lessons on authentic leadership, resilience, building trust, investing in people and keeping children and families at the center of every decision.
Deborah Greer, MD, System Lead for Advanced Appeals and Settlements, Denials Management and Prevention at CommonSpirit Health
In this episode, Deborah Greer, MD, System Lead for Advanced Appeals and Settlements, Denials Management and Prevention at CommonSpirit Health, joins the podcast to discuss her 2026 priorities of consistency and capacity in healthcare operations. She also shares insights on the need for greater transparency and how technology can help close gaps and strengthen denials management.
Building the Behavioral Health Workforce and Expanding Access to Recovery Care with Matthew Hurford
In this episode, Matthew Hurford, President and CEO of Community Care Behavioral Health at UPMC, discusses workforce development, the growth of UPMC’s Telemedicine Bridge Clinic to 23,000 encounters, and strategies to expand behavioral health access, treatment engagement and recovery.
HCA to reach ’20 outpatient facilities per hospital’ by 2030: CFO
Nashville, Tenn.-based HCA Healthcare is pushing toward an average of 20 outpatient facilities for every hospital by the end of the decade as the company continues to make ambulatory expansion a centerpiece of its long-term growth strategy. CFO Mike Marks said Sept. 15 at the Jefferies Healthcare Services and Technology Conference that HCA has already increased its outpatient footprint from about 12 facilities per hospital in 2023 to more than 14 today.
FMOL Health credit rating upgraded to ‘A+’ as margins strengthen: 8 things to know
Baton Rouge, La.-based Franciscan Missionaries of Our Lady Health System was upgraded to “A” from “A” by S&P Global Ratings, reflecting stronger operating performance, a solid balance sheet and improved debt service coverage. The outlook is stable. Eight things to know: 1. S&P cited a three-year operating turnaround. FMOL Health has posted positive operating performance for the past three years, driven by revenue growth, expense control and higher supplemental funding.
The Physician Workforce Shortage: How Health Systems Can Attract, Flex, and Enable Their Workforce
In this episode, Melinda Giese, Senior Vice President of Enterprise Client Solutions at CHG Healthcare, discusses building a flexible workforce strategy, improving physician retention and autonomy, and using technology and AI to address workforce gaps.
Patient affordability a growing ‘pressure point’ for health systems
Health system finance leaders are seeing a common pressure emerge in 2026: As insurance coverage becomes less stable and patients shoulder more of their healthcare costs, some are putting off care until they can no longer wait. CFOs at Phoenix-based Banner Health, Livonia, Mich.-based Trinity Health and Nashville, Tenn.-based HCA Healthcare, among other health systems, have noted that affordability and coverage pressures are influencing patient behavior, including elective surgery volumes.
David Marcozzi, MD, MHS-CL, Senior Vice President and Chief Clinical Officer at University of Maryland Medical Center
In this episode, David Marcozzi, MD, MHS-CL, Senior Vice President and Chief Clinical Officer at University of Maryland Medical Center, joins the podcast to discuss embracing changes across inpatient and outpatient care and viewing capacity as a strategic resource. He also shares insights on the importance of effective patient handoffs and how they can support safer, more coordinated care.
Miguel "Mike" Vigo IV, MBA, Chief Revenue Cycle Officer at UC San Diego Health
In this episode, Miguel “Mike” Vigo IV, MBA, Chief Revenue Cycle Officer at UC San Diego Health, joins the podcast to discuss the impact of health benefits expenses and the goals and initiatives shaping revenue cycle operations. He also shares insights on how patient demand remains a primary driver of healthcare operations and financial performance.
Building High-Performing Teams in Children's Healthcare with Dr. Jason Foland
In this episode, Jason Foland, MD, MBA, CPE, FACHE, FAAP, FCCM, President of Studer Family Children’s Hospital, shares lessons from the military, the importance of preparation and team empowerment, and his journey from pediatric critical care physician to hospital leader.
Robert Isaiah Nielsen, Epic Site Director for Jacobi Medical Center and North Central Bronx at NYC Health and Hospitals
Robert Isaiah Nielsen, Epic Site Director for Jacobi Medical Center and North Central Bronx at NYC Health and Hospitals, joins the podcast to discuss reducing clinician burnout and the importance of investing in people as much as technology. He also shares insights on future opportunities for growth, including the potential of remote patient monitoring to enhance patient care and support healthcare teams.
Himalee Sabnis, MD, MSc, Pediatric Hematologist and Oncologist at the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta
In this episode, Himalee Sabnis, MD, MSc, Pediatric Hematologist and Oncologist at the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta, joins the podcast to discuss bridging gaps in care and facilitating strong communication with patients and families. She also shares insights on strengthening connections across the healthcare journey to support more coordinated and patient-centered care.
Dr. Brendan Lloyd, Chief Medical Officer for Providence Clinical Network
In this episode, Dr. Brendan Lloyd, Chief Medical Officer for Providence Clinical Network, joins the podcast to discuss how healthcare organizations can redefine roles to meet the evolving needs of patients, providers, and care teams. He also shares insights on training the next generation of healthcare professionals and preparing them to lead in a changing healthcare environment.
How Specialty Pharmacy Leaders Can Build Stronger Governance, Accountability, and Trust Around the Use of AI
In this episode, Stephen McGee, Executive Vice President and Chief Compliance Officer at SandsRx, discusses building AI governance, vendor accountability and staff trust while using AI to improve specialty pharmacy workflows, patient access and operational efficiency. This episode is sponsored by URAC.
Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health
In this episode, Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health, joins the podcast to discuss why patient and consumer experience should be viewed as interconnected aspects of healthcare. She also shares insights on optimizing the “front door” through tools such as websites and contact centers, while emphasizing the importance of workplace culture and team member engagement.
Greg Damron, Chief Financial Officer and Interim School of Medicine Executive Director of Finance at University of Missouri Health Care
In this episode, Greg Damron, Chief Financial Officer and Interim School of Medicine Executive Director of Finance at University of Missouri Health Care, joins the podcast to discuss rebuilding trust with patients and addressing the growing affordability crisis in healthcare. He also shares insights on balancing financial priorities with the need to deliver accessible, patient-centered care.
Carol Gomes, Chief Executive Officer and Chief Operating Officer at Stony Brook University Hospital
In this episode, Carol Gomes, Chief Executive Officer and Chief Operating Officer at Stony Brook University Hospital, joins the podcast to discuss making care safer and improving outcomes for patients. She also shares insights on expanding pediatric services and advancing clinical programs to meet the evolving needs of the community.
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