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Albert Sang

As seen in: Mondaq
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Articles by Albert Sang

Smart Products And The Big Ask For Quality And Customer Care

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By Robert DeNardo, Albert Sang, John Breuninger, James Stevens
| Mondaq
ReadPart 1 andPart 2 in the series on CP firms pursuing smart tech. A cast iron pan can last for generations without the need for service, updates or troubleshooting. They're nearly impossible to break, "intuitive" to use and arguably get better with time. Contrast that with a smart product, which may bring with it a need to educate the customer, advanced troubleshooting and performance feedback, and ongoing customer support and security updates.
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When Consumer Products Companies Launch Smart Tech

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By Robert DeNardo, John Breuninger, Albert Sang, James Stevens
| Mondaq
It's not just about adding a touch screen: Product design, supply chain, and manufacturing concerns for CP firms. Read Part 1 in the series on CP firms pursuing smart tech here. Earlier this year, Google ceased production of its smart glasses, Google Glass, launched in 2013 as a breakthrough product that allowed users to access and navigate wireless functions via a frame and clear lens designed to augment the user's frame of sight. Critics at the time noted issues with the design and cost.
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When Consumer Products Companies Become Tech Companies

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By Robert DeNardo, James Stevens, John Breuninger, Albert Sang
| Mondaq
Tech disruption has created an opportunity and a need to innovate or be left behind. You may now find that the thermometer in your medical cabinet has Bluetooth, your COVID-19 rapid antigen test requires you to download an app, and your garage door syncs to your smart home system. In some cases, it's great. In others, the effort to reverse-engineer a proven product into smart tech can have real drawbacks.
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