“My pleasure.” That’s how employees at Chick-fil-A respond to customers in any interaction. It’s just one element of the iconic, family-owned restaurant chain’s commitment to service as it crosses the 80-year mark. Indeed, customer service and the innovation behind it are core to Chick-fil-A’s success, as evidenced by the business ranking highest in customer satisfaction ratings for 11 consecutive years. Systemwide sales were nearly $24 billion in 2025 as well, based on more than 3,200 stores.
