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According to research by Anaplan, despite three quarters of banks seeing digital transformation as a leading challenge during this period, many institutions have been able to successfully overhaul their customer experience, making it more simple and seamless than ever before.
GUEST OPINION: The past two years have been an extraordinarily unique moment for enterprise technology. According to a McKinsey & Company study, Covid-19 accelerated business’ digital transformation efforts by seven years in just a matter of months. Throughout the pandemic, businesses have had to rely heavily on digital tools to keep workplaces running smoothly.
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