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Articles by Anne Taylor Fleming
7 books you heard about on CBC Radio recently
Check out some of the books discussed on national CBC Radio programs between Nov. 12-19, 2024. Curiosities by Anne Fleming Curiosities is a novel by Anne Fleming. (Knopf Canada, Martin Dee) Heard on: Bookends with Mattea Roach In Curiosities, Anne Fleming inserts herself into her fiction as a "goofily overenthusiastic" amateur historian to piece together the story of two 17th century girls as they navigate their way to adulthood.
Watch the 2024 Giller Prize replay
Books The gala will be broadcast on CBC radio, television and online on Monday, Nov. 18, 2024 at 9:00 p.m. local time (11:30 p.m. AT/12:00 a.m. NT). The gala will be broadcast on CBC radio, television and online on Monday, Nov. 18, 2024 CBC Books · Posted: Nov 18, 2024 4:54 PM EST | Last Updated: 2 minutes ago The 2024 Giller Prize gala will be broadcast on CBC radio, television and online on Monday, Nov. 18.
Watch the 2024 Giller Prize
Books·Coming Up The gala will be broadcast on CBC radio, television and online on Monday, Nov. 18, 2024. The gala will be broadcast on CBC radio, television and online on Monday, Nov. 18, 2024 CBC Books · Posted: Nov 18, 2024 4:54 PM EST | Last Updated: 11 minutes ago The 2024 Giller Prize gala will be broadcast live on CBC radio, television and online on Monday, Nov. 18.
From the Vogue Archives: An Unmissable 1987 Interview With Elizabeth Taylor
“An Unmissable 1987 Interview With Elizabeth Taylor,” by Anne Taylor Fleming, was originally published in the October 1987 issue of Vogue. In 1987, Elizabeth Taylor was ready to talk. Ahead of the release of her book Elizabeth Takes Off: On Weight Gain, Weight Loss, Self-image and Self-Esteem, the actor and advocate sat down with Anne Taylor Fleming to catch the world up–on her sobriety, her singledom, and her fearless dedication to the HIV/AIDS fight with her charity amfAR.
A practical guide to the systematic application of nominal group technique
Rosemary Mullen Lecturer in Nursing, School of Medicine, Dentistry and Nursing, University of Glasgow, Glasgow, Scotland Angela Kydd Clinical Professor in Nursing, Robert Gordon University, Aberdeen, Scotland Anne Fleming Independent Researcher, Glasgow, Scotland Laura McMillan Staff Tutor, Nursing, The Open University, Milton Keynes, England Why you should read this article: • To develop understanding of what nominal group technique is and how it relates to focus group methods • To find out...
The Case For Creating A Director Of Customer Engagement Position
How much do you really know about your customer’s true experience while he or she is shopping for a car? As a dealership manager, you already read your CSI reports and customer reviews. However, obtaining a broader, authentic understanding of your customer’s journey through the sales process will drive more dollars to your bottom line. How can you accomplish this deeper dive and learn more about what happens before, during and after a sale, or during and after a service visit?
How Are Women’s Brains Wired? What Customers are Thinking in Your Dealership
When a woman shops at your dealership, do you know what she is thinking? Do you know what is important to her? While that may seem impossible, reports and data women show surprising consistency and practicality in their thought process. Consultants can benefit from understanding what really matters to this ever-growing segment of buyers and decision makers. Clearly, the front-line team is accountable for how things proceed: For every 1 woman that buys 2 walks out of an avg dealership.
2019 Women's Car Buying Report
Women now account for 45% of new car purchases – approaching a tipping point. With this segment responsible for buying 7.74 million new vehicles in 2018, dealers need to re-examine the ‘one size fits all’ approach to marketing and better tailor to an ever-growing base of customers. As the industry evolves, it is crucial for business leaders to have open and responsive systems to compete. In this comprehensive report, women’s CX are explored and compared before, during, and after sales.
Is Yours a Culture of Salespeople or Solution Specialists?
Do you have sales personnel or solution specialists at your dealership? Is there truly a difference between the two terms? Can changing the language you use really increase your sales? When selling to women, language can make all the difference between a successful customer engagement and sending a prospect out the door. Why? Women rank trust as their #1 reason for buying from a dealership. Trust matters more than price.
How Trustworthy Is Your Dealership? Take the Quiz!
Women make a full 45% of new consumer car purchases—that’s no small market. And when it comes to making these purchases, this market tend to consider much more than just cost. Price is definitely a component of their decisions, but emotional factors such as trust of the sales consultant and dealership are much higher on the priority scale.
Why Reviews from the Decision-Maker Matter
Reviews are everywhere. Car dealer reviews are no exception. How can your dealership leverage reviews to maximize their positive impact and improve sales to women customers? National research shows that women use car dealer reviews 50% more than men. Additionally, women are happy to write reviews when asked. This means that when you ask for a review, you will likely get one. The more reviews you have, the more women will count on them to gauge the quality of your customer experience.
To Text or Not to Text?
Is texting a part of your dealership’s communication strategy with women customers? When used properly, texting as a business practice is a direct and efficient way to communicate. Used improperly, it can cause annoyance and frustration. Read on to review the rules for proper text etiquette, especially with your largest audience – women. New research from Women-Drivers.com shows that one in five women prefer texting with their dealership when they are buying a car.
How to Tailor the Brand Experience for the Decision Maker
It’s critical to take the time to create ways to tailor your consumer brand experience to the female buyer. She is your number one referral source and the key decision maker of 85% of all the purchases at your dealership. I recently had the distinct privilege to interview Katie Mares, founder and CEO of Katie Mares Consulting. Katie inspires audiences around the world to think differently about their customer experience and service.
Unconscious Bias Doesn't Just Happen at Coffee Shops: 5 Steps to Being Proactive and Increasing Your Bottom Line
Unconscious behaviors of your front and back end teams can be tricky and difficult to recognize, but they can make all the difference between a successful transaction and one that fails. Taking the intentional steps to realizing unconscious bias when it comes to women has a direct, positive impact for your stores bottom line. Women and TRUST and RESPECT as their top reasons for buying from a specific dealership and sales advisor.
What Does Your Website Say to Your Female Customers?
We know that a dealership’s website is the #1 digital resource used by women when shopping for a car. Yet, 76% of women rate their dealer’s website with 3 out of 5 stars. This means that women want their dealers’ website to deliver much more. What can you add to your website to make a better impression on your #1 market segment and increase your sales? Currently, dealer’s websites are almost exclusively product-focused. This seems logical – dealers want to sell cars.
One Size Fits All No Longer Applies - Digital Dealer
According to NADA, new-vehicle revenue in 2016 was $995 billion, and sales to women accounted for $445 billion of that revenue at new car dealerships. With women buying 4.5 of every 10 cars, how can you increase your sales to women by 7% to 10%? Ten years ago, the ad spend was all in traditional venues like newspaper, radio, and TV. Today, that bucket seems small in comparison to the amount allocated to digital/online.
Cracking the Car Code on Selling to the #1 Buyer: Women - Digital Dealer
Harness Reviews into Real-time Data to Make Your Store a Destination Dealer Today’s car buying market faces competitive advertising exposure through mobile devices, tablets, laptops and desktop computer interaction all vying for the attention of your potential buyers. What if you captured real-time analytics from the #1 buying market, women, and transformed your showroom into a destination for even more women customers?
Living with an indwelling urethral catheter in a community setting: exploring triggers for unscheduled community nurse ‘out of hours’ visits
To explore the experiences of community patients living with a urethral catheter and those caring for them. Living at home with an indwelling urethral catheter often results in consequences that create a double-edged burden; firstly, on patients and their relative carers, and secondly in terms of unscheduled community nurse service ‘out of hours’ provision.
Living with an indwelling urethral catheter in a community setting: Exploring triggers for unscheduled community nurse “out‐of‐hours” visits
To explore the experiences of community patients living with a urethral catheter and those caring for them. Living at home with an indwelling urethral catheter often results in consequences that create a double‐edged burden: first, on patients and their relative carers and second, in terms of unscheduled community nurse service “out‐of‐hours” provision.
COLUMN-Gender trumps all? Vote-shaming, slut-shaming not so far apart
Feb 11 If you want to lose young women, just scold them. That will offend them every time. And it's precisely what two stalwart, old-school feminist icons did over the past weekend when each chastised younger female voters for not lining up behind former Secretary of State Hillary Clinton for the Democratic nomination for president. "A lot of you younger women think it's done," former Secretary of State Madeleine Albright said of the fight for equality. "It's not done.
Gender trumps all? Vote-shaming, slut-shaming not so far apart
If you want to lose young women, just scold them. That will offend them every time. And it’s precisely what two stalwart, old-school feminist icons did over the past weekend when each chastised younger female voters for not lining up behind former Secretary of State Hillary Clinton for the Democratic nomination for president. “A lot of you younger women think it’s done,” former Secretary of State Madeleine Albright said of the fight for equality. “It’s not done.
Caitlyn Jenner: From 70s sex symbol to 2015 sex object
The first take was — wow! What a coup. What courage. What a pose. Ladies and gentlemen and everyone along the sexual spectrum, here she is: Caitlyn Jenner, the former Olympic champion making the transition from a Wheaties box to Vargas-girl cheesecake on the cover of the new Vanity Fair. Imagining her long exile in the wrong skin, the wrong body, I was thrilled for her — and all who will take heart in her leap — but also disturbed at the predictably alluring female attire and flowing locks.
The Quiet History of Death with Dignity in Los Angeles
Recently I was having a raucous reunion lunch with two women I have been close to since we attended high school here in Los Angeles. It was our bimonthly get-together, and we were engaging in the usual conversational catch-up, hitting all the hot topics: kids and dogs, books and movies, politics and Pilates. Suddenly our chatter took a dramatic turn when one of my friends said, “I want you guys to promise me that when I am old and infirm, you will help me die.
The Strange Beauty of L.A.'s Abandoned Sofas
On a moody gray morning I am crouched in a deserted alley next to photographer Andrew Ward. His subject is inert, bulky, and forlorn yet cooperative. Ward lovingly frames the object, putting it center stage in the shot. It is a leather love seat—leatherette, more likely. We have been making the rounds of a Westside pocket near Motor Avenue and Venice Boulevard looking for abandoned sofas, and our search has been remarkably fruitful.
Define Allegedly at Dictionary.com
In recent years it has become common for speakers to include in statements that are controversial or possibly even defamatory. The implication is that, by saying , the speaker is distancing himself or herself from the controversy and even protecting himself or herself from possible prosecution. However, the effect created may be deliberate. The use of can be a signal that, although the statement may seem outrageous, it is in fact true: He was drunk at work. Allegedly.
The Surprising Wisdom of Waze
We were barely out of the driveway when the fight began. My lovely 27-year-old niece and I were meeting friends for supper at Ruth’s Chris Steak House in Beverly Hills. We were shiny and done up and looking forward to a cheery, carnivorous evening. It was 6:10 on a weeknight—just about the worst time to go east from my house in West L.A. We gave ourselves 50 minutes.
August 2014 Los Angeles Magazine
From the Editor From the stone fruit saturated in sunshine at the local farmers’ market to the travertine flanks of the Getty Center spotlighted in a rising moon, L.A. does not lack for stimuli. It would probably take two lifetimes to savor the tastes of the countries that have exported their national cuisines here. Then there is the laughter, shouting, horn blaring, and engine revving that I absorb from my office, ten stories above Wilshire Boulevard.
What Women Want - When Buying a Car
PITTSBURGH - "What Women Want" was a great movie about an ad executive starring Mel Gibson who, after an injury, had the ability to read women’s minds. He could do wondrous things in the advertising world marketing and selling to women with that unusual ability. But that was the magic of movies.
Snarking at smarm: Muffling the public debate
A smarm vs. snark debate captivated the media, new and old, recently. Unlike most provocative or incendiary topics, this one has had staying power because it gets at the heart of the culture today. Also something darker and deeper — the way dissent is being stifled. Not in a big obvious way, but in a more subtle manner. Women, in particular, are being muffled. That’s the part that fascinates and disturbs me.
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