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A pandemia por Covid-19 trouxe para a ordem do dia o tema do trabalho à distância, com todas as implicações que este traz para a vida das pessoas, para as empresas e para a sociedade. De um dia para o outro foi necessário que as empresas encontrassem soluções que lhes permitissem ter as suas equipas a trabalhar de casa com eficácia, segurança e oferecendo aos clientes a mesma qualidade de serviço.
174 Filed under - Call Centre and Customer Service Webinars, CallMiner Webinar Date - Thursday 18th March 2021 at
14:00pm UK time Click here to register It’s a difficult time for contact centre advisors. Your team need support, not only to improve their well-being, but to help them stay motivated to assist customers, who may be feeling negative emotions.
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