She is the most powerful person in the room and you may not have even seen her. She’s in the back – between the shredder, fire exit and main switchboard. During the most sophomoric periods of my life, this woman has eaten my figurative lunch – and had every reason to do so. She doesn’t even have a title – mainly because she is omnipotent – but also because a title would be too limiting. Like Jim Craig, the Great Wall of China and every black hole in the universe, nothing gets past her.