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EHL student Billy Turnbull argues Gen Z hotel workers aren't uncommitted, but that outdated behind-the-scenes tech and grueling shift cultures are the real drivers of early attrition. Simone Puorto and Billy Turnbull (right) Photo by Hospitality Net This Interview is part of the EHL HumanX Summit 2026 Rewind thematics campaign.
Skip to main content Billy Turnbull is an Australian student at EHL Hospitality Business School, currently completing his Bachelor of Science in International Hospitality Management. Born and raised in Singapore, he brings a distinctly multicultural perspective to the evolving world of hospitality. Billy is deeply passionate about creating experiences that make guests feel genuinely seen, cared for, and valued.
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