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The following is adapted from “Smooth Scaling: 20 Rituals to Build a Friction-Free Organization” by Rob Bier. Smooth Scaling addresses the most pervasive and least-understood fail point that threatens to kneecap even the best-laid scaling plan: organizational friction.
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.