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Articles by Cleo Clarke
How Technology Is Helping Hotels to Meet Increased Expectations for Guest Service
HOTEL BUSINESS REVIEW APRIL FOCUS: Guest Service How Technology Is Helping Hotels to Meet Increased Expectations for Guest Service By Anne Frye VP of Growth & Business Development, InnSpire | April 2023 SAVE SHARE TEXT SIZE PRINT COMMENT PDF Every hotel guest expects a certain level of service, regardless of the type of property they book. However, in the luxury and upscale business travel sectors, those expectations are far higher-and rightfully so.
Creating a Framework for Hotel Differentiation
HOTEL BUSINESS REVIEW MARCH FOCUS: Hotel Human Resources Creating a Framework for Hotel Differentiation By Daniel Chao General Manager, Novotel Nanjing East and Novotel Nanjing Central | March 2023 SAVE SHARE TEXT SIZE PRINT COMMENT PDF While discussing the importance of having an excellent Food & Beverage offer in creating a unique hotel experience, SH Hotels President Arash Azarbarzin said "It is really easy to duplicate an experience in a guest room.", or as I often put it to my team...
Transforming The Great Resignation Into The Great Retention
Everyone in hospitality human resources is struggling to manage an unprecedented recruitment and retention crisis triggered by the loss of millions of jobs following the pandemic. While the industry has prioritized selling harder to restore occupancy and RevPAR, the heart of the house situation is bad and getting worse.
HOTEL BUSINESS REVIEW
Coming up in April 2023... Guest Service: Exceeding Expectations When guests check into a hotel, they have expectations of quality customer service. They expect to have their needs met in a professional manner, they desire a certain level of comfort, and possibly even made to feel a little special. This is important because satisfied guests are more likely to return and to become true brand ambassadors.
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