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Articles by Cobus Pretorius
The evolving role of AI in business process outsourcing
By Mervyn Pretorius, Group CTO, CCI Global and Cobus Pretorius, SVP: Development, CCI South Africa Little more than a year ago, AI was widely heralded as the absolute gamechanger of business process outsourcing (BPO) – and as a potential wrecking ball for employment in the industry.
Navigating global regulations to enhance BPO data governance
Companies face strict scrutiny over their data governance due to the vast amounts of sensitive customer information they handle. The cliché "data is the new oil" holds true. The business process outsourcing (BPO) sector, with its customer-centric business model and diverse client base, must develop secure environments that foster trust while navigating growing regulation and scrutiny over their data governance practices.
Navigating global regulations to enhance BPO data governance Original
Companies face strict scrutiny over their data governance due to the vast amounts of sensitive customer information they handle. The cliché "data is the new oil" holds true. The business process outsourcing (BPO) sector, with its customer-centric business model and diverse client base, must develop secure environments that foster trust while navigating growing regulation and scrutiny over their data governance practices.
Strengthening Data Governance in the BPO Sector: a path to enhanced security and trust
As the custodians of vast amounts of sensitive customer information, companies globally face increasing scrutiny over their data governance practices and with good reason. “Data is the new oil.” It’s a cliché, but it’s accurate.
Strengthening Data Governance in the BPO Sector: a path to enhanced security and trust
As the custodians of vast amounts of sensitive customer information, companies globally face increasing scrutiny over their data governance practices and with good reason. “Data is the new oil.” It’s a cliché, but it’s accurate.
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