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Linemen drive bucket trucks with their utility’s logo, wear company-issued workwear and interface with the public. As a result, they could face increased risks compared to other employees. Similar to other industries, a field employee working in the electric utility industry is seen as the most direct person who may be able to solve a customer’s problem, or at least serve as a personal sounding board for dissatisfied customers.
A dedication to continuous improvement is only one mark of a forward-thinking critical infrastructure security leader. The state of physical security in the power and utility industry is in an era of realization. Recent events, such as the PG&E Metcalf transmission substation shooting and the Entergy attempted train derailment using a transmission tower in Arkansas, have induced uncertainty and fear, not only in the power industry but also in the general public.
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