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Almost anyone who has been associated with the collision repair industry for any length of time can recognise how absolutely dysfunctional it has become with an ethic of being purely transactional and rarely, if ever, transformational. This is probably because of the sheer scale of the task being a bit too daunting to undertake. As such, we have come from a small and evolving trade with often an insurance repair model, which is not fit for purpose.
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