Even though bank customers in Asia are considered more technically-adept and mobile-savvy when compared to other markets, many remain loyal to their retail bank and visit their branch in person when they want advice. The branch is seen as a place for personal conversations. By Oliver Weber, CEO, CREALOGIX Group While coronavirus has forced branches to close, it has also shown that it is possible to go digital. A number of surveys are in agreement that customers are now more open to switching banks.