Allowing agents to work from home has plenty of advantages, so long as you take steps to reduce the risk of data compromise, writes MaxContact Director – Australia Operations, Daniel Harding Did the COVID crisis force you to introduce remote working arrangements for your company’s contact centre? If so, you’re far from alone. The pandemic lockdowns of 2020 and 2021 saw scores of Australian organisations racing to find ways to enable their agents to log on from the home office.