David McGeough
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Articles by David McGeough
Scorebuddy Named to G2’s 2026 Best Software Awards for Customer Service and EMEA Software Companies
Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and EMEA software companies. DUBLIN, IRELAND, February 18, 2026 / EINPresswire.com/ -- Scorebuddy, a leading Quality Assurance and performance improvement platform for customer service teams, today announced it has been named to G2’s 2026 Best Software Awards, earning recognition in both the Best Customer Service Software Products and Best EMEA Software Companies categories.
Scorebuddy Brings RAG to QA with Launch of AI Knowledge
Scorebuddy adds RAG to AI Knowledge, delivering more accurate, automated QA grounded in each organization’s unique knowledge base. RAG in AI Knowledge transforms QA automation.
Scorebuddy Names Microsoft Veteran Claire O'Rourke as CRO to Drive Global Growth
Scorebuddy Names Microsoft Veteran Claire O'Rourke as CRO to Drive Global Growth Claire O'Rourke, Scorebuddy CRO Microsoft veteran Claire O'Rourke brings 20+ years of global sales leadership to accelerate growth following Scorebuddy's €5M investment round. Claire brings exactly what we need—proven expertise scaling global revenue and a leadership style that fits our culture.
Scorebuddy Secures ISO 27001 Cert, Launches AI Security Trust Centre
Scorebuddy Secures ISO 27001 Cert, Launches AI Security Trust Centre Scorebuddy reinforces commitment to data security as AI adoption accelerates across contact centers, earning ISO 27001 from UKAS-accredited auditor We've been embedding new GenAI features in Scorebuddy to help users automate and accelerate their QA process for greater insights and better customer experience.” — Derek Corcoran, CEO & Founder, Scorebuddy DUBLIN, IRELAND, July 4, 2025 /EINPresswire.com/ -- Scorebuddy, a leader...
G2 Recognizes Scorebuddy as Enterprise Call Center QA Leader
G2 Recognizes Scorebuddy as Enterprise Call Center QA Leader Scorebuddy earns top recognition in G2’s Summer 2025 Report, praised for customer satisfaction and excellence in QA performance. This G2 recognition reflects our customers' success.
How to Elevate Your Contact Center
We’ve all dealt with chatbots before, and it hasn’t always been smooth. In fact, around 70% of chatbot experiences were marked as “below par” by contact center professionals, highlighting how clunky they can be. However, despite difficulties with the technology, customers are still open to interacting with chatbots and conversational AI if they’re not able to reach a human.
About Us: Mission, Vision & Values
We keep honesty and ethics at the heart of everything we do
Maintaining Remote Workforce Productivity Without Peaking Privacy Concerns
Employee monitoring is not a new concept. In highly regulated sectors - such as finance and trading - surveillance has been seen as a necessity for many years. These businesses have long used monitoring software for safety and compliance purposes, keeping an eye on staff emails and activity during working hours to protect data, intellectual property, and personal information. However, outside of regulatory use, employee-monitoring software has traditionally been a low priority for most companies.
Remote employees still lack clear, formalised communications
Contributor: David McGeough, Director of International Marketing - Wrike, | Published: 29 September 2020 David McGeough, Director of International Marketing - Wrike, 29 September 2020 In response to the Coronavirus pandemic, organisations across the world have had no choice but to close their offices and switch to a work-from-home model. However, six months since the wide-spread adoption of remote working began, many UK workers are still unsure as to what their employer expects of them.
The reality of marketing in the midst of an economic decline
30-second summary: An unforeseen global health pandemic causing entire industries to grind to a complete halt. COVID-19 has shaken the world, leaving organizations struggling to survive and companies around the world re-thinking their strategies. Priorities and key performance indicators have shifted, with innovation becoming essential to those wanting to survive the current climate.
Surviving the COVID-19 Storm: Leading a Business Through Economic Downturn
Whilst it’s too early to predict exactly how the current COVID-19 crisis will differ to that of previous recessions, there is no doubt that it will severely impact the UK’s economy, forcing leadership teams across the country to reevaluate their costs and go to market channels. David McGeough, Director of International Marketing at Wrike, outlines what business leaders’ next steps ought to be. Performance has become a matter of urgency.
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