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Articles by Diederik Wortmann
Key Service Desk KPIs
target audience: TECH BUYER Publication date: Jun 2025 - Document type: IDC Perspective - Doc Document number: # US53556525 Content Table of Contents (9 pages) Get More When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
The Consequences of Price Inflation for CIOs
As the old adage goes, “A smooth sea never made a skilled sailor.” Nowhere is this more evident than in today’s IT landscape. CIOs across the globe are grappling with a new, unexpected wave in their voyage – inflation. What makes this wave particularly unsettling is that it’s blowing up the cost of all IT services without offering additional value. This paradigm shift has put cost-efficiency on every IT leader’s radar. However, a leaner IT function doesn’t necessarily equate to a downgrade.
Understanding the Implications of Inflating Prices in the Market
As the old adage goes, “A smooth sea never made a skilled sailor.” Nowhere is this more evident than in today’s IT landscape. CIOs across the globe are grappling with a new, unexpected wave in their voyage – inflation. What makes this wave particularly unsettling is that it’s blowing up the cost of all IT services without offering additional value. This paradigm shift has put cost-efficiency on every IT leader’s radar. However, a leaner IT function doesn’t necessarily equate to a downgrade.
Addressing The Complexities of IT Budgeting: Key Issues and Solutions for Today's IT Management
At IDC Metri, we have witnessed firsthand the challenges organizations face with IT budgeting. Our consultants frequently help organizations adequately budget their IT environments to make sense of the complex and changing IT environment and its cost sources. The budgeting process can be full of difficulties, from misclassified costs to inadequate attention for changing IT environments.
Winning The War On Talent With IT Service Cost Management
Introduction Organizations in all industries are struggling to attract talent. The shortage of potential employees is a problem that has plagued the IT sector for years but has possibly never been worse than it is now. In this blog IDC explores opportunities for dealing with this shortage. Employee benefits The most obvious perspective to consider is that of salary. Benchmarking employee expenses will allow your organization to match your peers and stop losing employees over salary competition.
IT As A Value Adder Instead Of A Cost Center
Organizations regularly complain about the cost level of their IT department. This is by no means a new phenomenon. At IDC, we continuously assist IT managers dealing with challenging cost reduction targets. I find that these cost reduction targets are often determined bluntly, and IT departments have trouble in demonstrating their true value to the organization.
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Marco is an experienced IT Manager and former IT director with a broad experience of setting up and improving IT application development and support organizations – both for clients and within Service Integrators. As IDC Metri Engagement Manager he is engaging with clients to assess their IT challenges and to translates that into programs to improve productivity of their IT.
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