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Articles by D.J. Catron
Agoda’s human approach to learning and growing with AI
The project began as something of a lark: Using generative artificial intelligence to create a children’s book about life at an online travel agency. The story told of a girl’s journey to her mother’s office, where she is awed by the size of server rooms “that make sure people all around the world can book their holiday at the same time” and imagines the code her mother writes is a form of magic to protect users from the “bugs, dark wizards and ugly trolls” that threaten the software.
Seeking 'deeper engagement,' Tripadvisor launches in-app hotel bookings
The announcement of the new service was timed to follow CEO Matt Goldberg's earnings call with analysts. Total revenue came in at $497 million for the quarter, just eclipsing the $494 million for the same period last year and helping to push the company to net income of $24 million. Experiences platform Viator saw the biggest quarterly increase with revenues of $244 million for the period between April through June, a 13% increase year over year.
https://www.phocuswire.com/judge-rules-Google-search-engine-is-an-illegal-monopoly: Travel Weekly
Travel companies have been complaining for years about Google's digital search and advertising dominance. During the 10-week antitrust trial last year in Washington, D.C., a 2019 letter to Google from Expedia Group chairman Barry Diller surfaced in which he expressed his frustration with search results.
Is the travel industry ready to engage with climate justice?
The island had been the first place Smith visited with his wife, so the devastation wreaked by the earliest-forming Category 5 hurricane on record resonated personally. "Things that were once-in-100-years events are becoming once-in-100-day events," he said.
Travel as a "memory industry" driven by tech advancements
The experts came together at Phocuswright Europe to talk about travel tech trends around the world, things like generative artificial intelligence, machine learning and the metaverse. So, it might have seemed jarring when one of the panelists on Center Stage defined travel in terms that evoke photo prints taped into paper scrapbooks. “It [travel] is a memory industry,” proclaimed Wolfgang Krips, the senior vice president for corporate strategy at Amadeus IT Group.
Technology feeds innovation boom for hospitality at HITEC
CHARLOTTE, North Carolina – With temperatures soaring at the HITEC conference in North Carolina, perhaps it was natural that thoughts would turn to ice cream.
Hotels move beyond the bed to experiences that treat guests like royalty
INTERNATIONAL REPORT - The image projected onto the Center Stage screen at last week’s Phocuswright Europe 2024 conference in Barcelona displayed a narrow, ornate room that clearly had once served as a chapel fit for a queen. Yet as Maud Bailly, CEO for the four luxury brands at Paris-based Accor, explained, the room serves a different purpose today — as a hotel experience.
ONLINE TRAVEL GIANTS “STEP ON THE GAS” FOR MARKETING SPEND IN Q1
The four brands spent a combined $4.08 billion on sales and marketing (reported by Booking Holdings as just marketing) over the first three months of the year, a 10.6% increase over the $3.69 billion they spent in the first quarter of 2023 when the companies went on to spend a total of $16.8 billion for the year.
Google spotlights more sustainable ways to travel
Google is launching new and expanded features in its Maps and Search functions to help travelers find more sustainable ways to get around — displaying walking routes alongside driving directions, offering cleaner rail alternatives to air travel and identifying the most convenient locations for electric vehicle charging stations.
DerbySoft acquires travel trade marketplace PKFare Original
Terms of the transaction were not disclosed. The companies will share selected corporate functions and technology resources while upholding independent business operations, according to the announcement. “DerbySoft is focused on anticipating market needs and empowering our clients with a competitive edge by continually innovating and providing bespoke solutions that address their unique and complex needs,” said Ted Zhang, CEO and co-founder of Dallas-based DerbySoft.
What a US TikTok ban could mean for the travel industry
Note: This story first appeared on Phocuswire The U.S. House of Representatives passed a bill last week in lopsided fashion that would compel TikTok parent company ByteDance to sell the popular video app to non-Chinese owners within six months or see it banned in the United States. The lawmakers — plus President Joe Biden, who has said he would sign the bill — contend that China’s relationship with ByteDance poses a national security threat.
What a U.S. TikTok ban could mean for the travel industry
The lawmakers -- plus President Joe Biden, who has said he would sign the bill -- contend that China's relationship with ByteDance poses a national security threat. The prospect of TikTok's 170 million users in the United States being barred from the site could have far-reaching ramifications for travel companies that seek to build brand recognition among travelers through the site's wildly popular short videos. The travel industry has embraced the site.
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