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What is currently known about this topic? ○ Intelligent Tutoring Systems (ITSs) provide personalised and adaptive feedback. ○ Well-designed ITSs positively influence learning outcomes. ○ It is beneficial to place stakeholders at the centre of the design. ○ However, students are rarely involved in design and teachers are often neglected in evaluations. ○ Service design incorporates multiple stakeholders and the tool's context. What does this paper add?
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