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Articles by Elizabeth Ecker
AI Innovation Series 2026 — Suzanne Paysinger, Executive Director, Hospice of Limestone County
This article is sponsored by MatrixCare. For hospice teams in the field, some of the most practical AI opportunities may have less to do with sweeping transformation and more to do with faster troubleshooting, clearer communication and better support in the moment.
Executive Perspectives: Kristy Yoskey, VP Market Leader of Senior Living, PointClickCare
Executive Perspectives: Kristy Yoskey, VP Market Leader of Senior Living, PointClickCare In this Executive Perspectives interview, Kristy Yoskey sits down with Senior Housing News to talk about the senior living resident experience — how it has changed, what’s driving that change, and how senior living providers need to adapt.
The Future of AI in Hospice Care
As a high-touch, highly human care delivery type, hospice care may seem in a sense removed from the fast-paced, high-tech world of artificial intelligence. Yet in many ways AI is giving rise to exactly what hospice professionals set out to do in the first place: provide patient care. It also supports hospice professionals and patients in several other important ways, from reducing hospitalizations to providing scheduling efficiencies for staff and providing significant time savings.
3 Ways AI is Changing Home-Based Care
Artificial intelligence is among the greatest technology advancements of the information age, with applications spanning every industry from automotive to manufacturing and retail. And while many individuals and businesses report they are skeptical about the use of AI, they also recognize the many merits it offers — many of which remain to be seen.
The Future of Cloud-Based Solutions in Home Health
Skip to content In the evolving landscape of home-based care, cloud-based solutions play a pivotal role in enhancing accessibility, data security and operational efficiency. Most organizations are already utilizing many of these solutions as technology adoption shifts rapidly.
The ROI of Interoperability in Home Health
Today’s home-based care organizations know there is value in interoperability among their technology vendors. Allowing for seamless data integration as well as ease-of-use for staff and clinical professionals, interoperability is an important consideration for technology decisions in today’s operating environment. But what is the true value of interoperability, and how can home-based care agencies measure their return on investment?
Changemakers: Stephanie Harris, CEO and Principal, Arrow Senior Living
Stephanie Harris is CEO & Principal at Arrow Senior Living. Harris established Turnaround Solutions in 2005 while in college, which later became Arrow Senior Living four years later in 2009. Harris is a strong advocate for sales techniques that strive to increase the value of communities for seniors.
Voices: Todd Usher, Founder, Tactical Back Office, Inc
This article is sponsored by Tactical Back Office. In this interview, HME Business sits down with Todd Usher, Founder, Tactical Back Office, to talk about the progressive approach of Zero Risk Staffing in today’s challenging hiring environment.
Implementing Alexa in Senior Living: Lessons Learned from Atria Senior Living
While “Alexa” has become part of the family in tens of millions of homes, it has at the same time been rolled out across many senior living organizations to support the residents who live among senior living communities. Alexa is a perfect match to help with an aging demographic that often faces challenges moving around the home, as well as information gathering that requires human interaction.
Voices: Dave Coluzzi, President Carlton Senior Living
This article is sponsored by Alexa Smart Properties. In the journey toward voice-enabled technology, senior living provider Carlton Senior Living has made major strides. Having first implemented Amazon Alexa devices in its communities prior to the COVID- 19 pandemic, the company today has seen major impacts both for residents and for staff.
The Clinical Dashboard: Dr. Steve Buslovich, VP - Senior Care, VBC, PointClickCare
When skilled nursing facility staff members have patient insights at their fingertips, their patients win. They do too, because healthier patients lead to happier staff members. That can help reduce turnover, all of which adds up to a sturdier bottom line. For Dr. Steve Buslovich, VP — Senior Care, VBC of PointClickCare, that’s an equation that works.
Achieving Person-Centered Care in Hospice: Keys and Best Practices
Person-centered care is becoming increasingly important in all care settings, as the Centers for Medicare and Medicaid Services continues to prioritize value-based care and individual care outcomes. In hospice care, this approach is in some ways even more crucial due to the nature of serving each individual at the end of his or her life. What is person-centered care?
Inside Curana's Ciena Partnership to Expand I-SNP Reach
With skilled nursing advocates and operators increasingly touting the benefits of Institutional Special Needs Plans (I-SNPs) as those benefits serve both residents and care providers, a new partnership initiative in Michigan is expanding the reach of such plans across many Medicare-eligible individuals.
The Hot Seat: Dr. Steve Buslovich, Vice President - Senior Care VBC, PointClickCare
Dr. Steve Buslovich is no stranger to getting things done. He recently joined PointClickCare when the company acquired the health care technology platform, Patient Pattern, Dr. Buslovich founded. With expertise in post-acute care and payment models, Buslovich only wishes he had more hours in the day to get things done. In this Hot Seat interview, he sheds light on this wish, as well as his most-used emoji and what he’d change about senior living, given the chance.
The State of Training in Home-Based Care: Key Takeaways
As the home-based care industry adapt to an increasingly challenging workforce environment, many operators are focused on differentiating themselves from their competitors so that they can attract and retain talent. Training has quickly jumped to the forefront as a notable strategy for care providers to stand apart, especially as they look to other industries for talent they can recruit into care positions.
The Hot Seat: Terri Weckle, SVP, Senior Care Operations, PointClickCare
What inspires you? Never has it been more important to be a supporter of our frontline heroes, which includes senior care professionals. They have committed their lives to making a difference for seniors and are role models and a true inspiration to the next generation of caregivers and leaders. Are you a morning person or a night owl? Interestingly for me, that has changed over the years. I was always a night owl, until my daughters arrived, and my nights got shorter.
Payment Perspectives: Dr. Steve Buslovich, Vice President - High-Needs VBC, PointClickCare
When it comes to understanding the complexity of today’s payment models, PointClickCare’s Steve Buslovich boils it down. His technology platform Patient Pattern, recently acquired by PointClickCare, is geared specifically toward aligning payers and providers in care management for the best interest of all players involved.
Retaining Home Health Clinicians: 3 Steps to a Culture of Productivity
With staffing pressures mounting, home-based care providers must rethink their approach to long-term engagement of their clinical staff. While many organizations have taken short-term measures to alleviate staffing shortages and turnover, those that are able to make lasting, cultural changes will be best served well into the future. For some successful providers, the key is creating a culture of productivity.
Incorporating Palliative Care in Hospice: The Tech Perspective
As the hospice landscape shifts and hospice care is delivered more widely, another care type has made entry into the conversation: palliative care. However, unlike hospice services, which have a distinct payment model supported by the Centers for Medicare and Medicaid Services (CMS), palliative care has less established infrastructure for delivery.
The Hot Seat: Dr. Ben Zaniello, Chief Medical Officer, PointClickCare
Dr. Ben Zaniello is Chief Medical Office of PointClickCare. In his role as a technology leader with a medical background, Dr. Zaniello offers a unique perspective on the skilled nursing industry. He’s also learned some interesting on-the-job experience during his tenure, which he shares in this Hot Seat interview. Read on to learn more about Dr. Zaniello’s take on the industry as well as some personal details from his inspirations to why he thinks it is always important to have a good mentor.
The Hot Seat: Mandira Singh, SVP & General Manager, Acute & Payer, PointClickCare
Mandira Singh has more than 10 years of experience in leading healthcare technology companies, and in her role today, she oversees the Acute and Payer business for post-acute technology leader PointClickCare. While Singh is known for her expertise in health systems and health plans, this Hot Seat interview sheds light not only on her skilled nursing industry views, but also her career inspiration, personal mantra, people management principles, and more. Are you a morning person or night owl?
Inside the Risk and Insurance Environment of Today’s Senior Living Operators
The landscape for senior living insurance and risk management has changed significantly in recent months, from the rising costs of liability insurance to a rollercoaster of new risks presented during the pandemic. Even prior to the pandemic, insurance costs and considerations were changing, including rising premiums for senior living providers. Today, with many COVID-19 risks waning, the insurance landscape has forever changed, and a new set of risks has followed.
The Hot Seat: Dave Wessinger, CEO, PointClickCare
As CEO of the organization with one of the largest post-acute data sets in existence, Dave Wessinger, who leads technology solutions provider PointClickCare, knows a thing or two about skilled nursing — including insights into the operations of the more than 26,000 skilled nursing facilities, senior living communities and home health agencies that utilize the company’s technology.
The Hot Seat: Erin Shvetzoff Hennessey, CEO, Health Dimensions Group®
Since 2018, Erin Shvetzoff Hennessey has served as CEO of Health Dimensions Group® — a Minneapolis-based management and consulting company focused on senior living, post-acute, and long-term care, in addition to hospitals and health systems nationwide. With expertise in management and operations, Shvetzoff Hennessy is also a certified gerontologist.
The Hot Seat: Rick Matros, CEO, Sabra Health Care REIT
Rick Matros is no stranger to the ebb and flow of the skilled nursing industry. Having served as Sabra Health Care REIT’s CEO since 2010, he has learned a thing or two about the market factors that tend to have a moderate impact, as well as those that have taken the industry on a figurative roller coaster ride. Not only is Rick known for his leadership in the skilled nursing field, but he has made a name for himself based on some of his less run-of-the-mill approaches in the industry and beyond.
VOICES: Doug Johnson, President, G5+LeaseLabs
This article is sponsored by G5+LeaseLabs, a RealPage Company. In this Voices interview, Senior Housing News sits down with Doug Johnson, President of G5+LL, to learn about how the senior living research journey has lengthened and deepened in the last two years, and how senior living marketers and operators can use that knowledge and adapt their approach accordingly.
How Seniors Helping Seniors Chose a New Training Partner
Training is built into the onboarding and compliance process for most home-based care organizations, but not all training programs are alike. Particularly for franchises that have a network of partners aligning around a standard of care, a consistent training platform can be a boon to operations. Further, as the caregiver population ages, ease-of-use and accessibility of training becomes even more important.
Why Value-Based Care Begins with Quality Education
Caregiver training is a valuable tool for employee retention and satisfaction. But it is also a critical factor in improving care delivery. This can lead to other positive outcomes such as increased client satisfaction and a strong reputation. Organizations that understand the connection between training and quality care will not only serve their staff, but will also see improvement in the quality of the care their patients and clients receive.
Director of Content
Caregiver training is a valuable tool for employee retention and satisfaction. But it is also a critical factor in improving care delivery. This can lead to other positive outcomes such as increased client satisfaction and a strong reputation.
Value-Based Purchasing: Is Your Agency Ready?
Value-based care is a continuing focus in home health care, and 2022 brings another massive change as CMS completes its nationwide rollout of the Home Health Value-Based Purchasing (HHVBP) model, now in all 50 states. Agencies in the nine states subjected to the HHVBP test demonstration that began in 2016 have already had several years to develop a clear understanding of what is needed in order to succeed under the HHVBP model, which incentivizes providers based on a series of outcomes.
Key Tips For Stronger Home-Based Care Compliance in 2022
With new rules and regulations from Electronic Visit Verification (EVV) to a full rollout of the Home Health Value-Based Purchasing Program (HHVBP), the home health care landscape is ever-changing, with industry leaders consistently challenged to maintain compliance. With added pressures due to staff shortages, leaders today need to ensure they are on top of meeting those compliance requirements — without significant disruptions for their teams.
Smart SNFs: The ROI of Data Analytics
How SNFs approach and calculate their return on investment for advanced analytics technology Health care providers know they need to invest in technology for the many benefits it provides — from predictive patient analytics to operations analysis and optimization. But particularly in skilled nursing settings where margins are already compressed and staffing challenges are persistent, justifying the investment in new technology can be challenging.
FUTURE Talks: A Panel Discussion with Forcura
This article is brought to you by Forcura. The panel took place during a live Q&A session with Forcura Founder & CEO Craig Mandeville, and Medalogix President & CEO Elliott Wood at the HHCN FUTURE event in Chicago held on September 30, 2021. The interview has been edited for clarity. Home Health Care News: We’re going to spend the next 30 minutes talking about care communication and some of the trends around outcomes and data.
Voices: Liz Cramer, Chief Post-Acute Care Strategist, CDW
This article is sponsored by CDW Healthcare. In this Voices interview, Senior Housing News sits down with Liz Cramer, who recently joined CDW as Chief Post-Acute Care Strategist. With a background in physical therapy across many post-acute settings, Cramer applies her vast industry knowledge to assist customers in making technology decisions that help them address today’s challenges, as well as those expected in the near and long term.
Smart SNFs: Developing Data Partnerships
How skilled nursing operators are using data to drive partnerships with hospitals, ACOs and other collaborative organizations The skilled nursing industry has many uses for the data it gathers, whether that’s for reporting purposes, operational efficiencies, or demonstrating outcomes to patients and their families.
Fast Forward with Mandira Singh, SVP, Go-to-Market and Operations, Acute and Payer Business, PointClickCare
In this Fast Forward interview, Home Health Care News sits down with Mandira Singh, PointClickCare SVP of Go-to-Market and Operations for Acute and Payer Business, to learn about the key technologies and practices driving the marriage of consumer, patient and individual profiles in home health care.
Fast Forward with Ben Zaniello, Chief Medical Officer, PointClickCare
In this Fast Forward interview, Home Health Care News sits down with PointClickCare Chief Medical Officer Ben Zaniello to learn about the top ways health care professionals are using integrated care coordination solutions to improve health outcomes across the entire care continuum. He also shares insight into the shift from cures to prevention, and he explains how COVID-19’s impact will shape the home health and home care industry going forward.
Fast Forward with Chris Klomp, EVP, Acute & Payer, PointClickCare
In this Fast Forward interview, Home Health Care News sits down with PointClickCare EVP of Acute & Payer Chris Klomp to learn about the key factors driving the transformation of home health and home care in 2021 and 2022. He also shares his views on where the home health care industry will be in three years, and provides insights into the opportunities, challenges and disruptors that will help forge that vision. HHCN: What was the path that led you to your current role with PointClickCare?
Palliative Care Summit to Address Top Industry Trends
New payment models, technological innovations and the widespread adoption of telehealth have transformed the landscape of palliative care on the heels of the COVID-19 pandemic. And never before has the demand for palliative care been greater. To address that growing need, Hospice News’ Palliative Care Summit will provide a platform for hospice operators to learn and discuss the latest trends in palliative care.
Three Trends to Watch in Senior Living Tech This Year
While the COVID-19 pandemic has presented unthinkable challenges for senior living providers over the course of the last year, a positive shift has emerged in terms of the industry’s adoption of technology to assist its residents — from engagement to family communications and more. And with that tech adoption has come a flurry of new technology solutions with several key trends supporting them, according to an industry roundtable hosted by Senior Housing News and CDW Healthcare last month.
Voices: Jessica Longly, Business Development Strategist, CDW Healthcare
This article is sponsored by CDW Healthcare. In this Voices interview, Senior Housing News sits down with Jessica Longly, Business Development Strategist with CDW Healthcare, to get her take on the next five years for senior living technology — what’s trending among senior living providers’ tech wants and needs, how the pandemic changed the industry’s approach to technology, and how operators can approach the balance between person-centered care and a high-tech, high-touch approach.
VOICES: Katie Roper, Vice President of Senior Living, G5
This article is sponsored by G5. In this Voices interview, Senior Housing News sits down with G5 Vice President of Senior Living Katie Roper to learn the impact that the pandemic has had on senior housing marketing messaging around care vs. hospitality, trends in G5’s new marketing technology report and top tips for generating leads in 2021. Senior Housing News: What are the most informative stops along the way that you think you’ll most draw from in your current role with G5?
3 Ways Technology Combats Nurse Burnout in Hospice Care
Nurse burnout has long been a challenge for hospice providers, as care delivery in the home comes with certain expectations and requirements not typical of other care settings. Research suggests that hospice nurse burnout in particular is tied to large caseloads; around-the-clock care and the unexpected nature of hospice hours; and regularly witnessing grief and loss.
3 Keys to Combating Nurse Burnout in Home Health Care
Nurse burnout has long been a challenge for home health care companies, as care delivery in the home comes with certain expectations and requirements that may not be typical of other care settings. But in many ways, the COVID-19 crisis that began in early 2020 made in-home care even more challenging for nurses and other care providers whose top priority was maintaining safety of patients while ensuring continuity of care. “In a hospital, the environment is set up to support the clinician.
[Sponsored] Benefits of the In-Home Care Franchise Model in a Post-COVID World
The last 10 months for in-home care providers brought challenge upon challenge — most of which arose as a direct result of the COVID-19 pandemic. Care providers across the industry took heroic measures to make it through the crisis, from personal protective equipment (PPE) procurement to navigating social-distancing requirements and managing staff on a remote basis.
[Sponsored] How Surescripts Is Envisioning a Faxless Health Care Future
In most industries, the fax machine is considered out of date — and has long since been replaced by email, text messages and other faster modes of communication. Yet in health care, the fax machine is still largely considered standard due to its encryption of sensitive patient information and ability to transfer that information under guidelines set by the Health Insurance Portability and Accountability Act (HIPAA). But faxing can be slow, inconvenient and unreliable.
Voices: Chuck Cooper, Global Vice President of Medical and Scientific Affairs for Integrated Diagnostics Solutions, BD
This article is sponsored by BD. In this Voices interview, Skilled Nursing News sits down with Chuck Cooper, BD’s Global Vice President of Medical and Scientific Affairs for Integrated Diagnostics Solutions to get his take on how BD is supporting the skilled nursing industry throughout the COVID-19 pandemic, specifically with its widespread and direct distribution of BD Veritor™ systems and rapid antigen tests for SARS-CoV-2.
[Sponsored] How Humidification Can Reduce Virus Spread in Senior Living Communities
With the onset and progression of the COVID-19 pandemic throughout 2020, senior living providers implemented many new environmental protocols and protections across their communities from surface cleaning to air purification. But cleaning and purifying air only addresses the new air coming into a space and cannot clean the air that is already there, where coughing and sneezing happen.
[Sponsored] Koelsch To Deliver Premium Senior Living Campus to Vancouver, WA in 2022
In 1979, Koelsch Communities made a name for themselves in Vancouver with the first local senior living communities—Cascade Inn, followed by The Hampton and Ashley Inn and The Hampton at Salmon Creek. And now, they’re doing it again. More than 40 years later, Koelsch is proving that you can go home again. Koelsch, a national leader in the Senior Living space, is on schedule to open a brand-new community in Vancouver in the winter of 2022.
[Sponsored] Questions and Answers: How to Prepare for EVV in 2021
Mandated under the 21st Century Cures Act, Electronic Visit Verification (EVV) is finally coming to fruition for many organizations starting January 1, 2021. With the effective date rapidly approaching, many agencies are still asking questions. “States and providers are still in the thick of EVV implementation,” says Courtney Martin, EVV expert of technology solutions provider CellTrak, which provides home-based care solutions, including EVV, for more than 4,000 home care agencies worldwide.
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