success.com
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Bossing around employees is so passé. Developing people, treating them with respect, encouraging their talents and input-these are trends that research has proven build strong companies and give them the competitive edge. Servant leadership-the philosophy of focusing first on the needs of employees and customers-has gained popularity in recent years, with numerous Fortune 500 firms like TDIndustries, Aflac and Synovus subscribing to its principles. "If you really listen to your colleagues and figure out how to get them what they need, they will perform at a higher level, which improves the customer experience, which affects business results," says Kent Keith, CEO of Greenleaf Center for Servant Leadership.