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Articles by Eric Pong
Are you really a technology company?
by Eric Pong Logistics Partnerships Director at AfterShip In most traditional industries, technology is something you buy from a vendor. However, the next generation of market share leaders in the supply chain are not logistics companies that buy and implement technology; they are technology companies that utilize technical talent, big data, and AI to deploy software and hardware that help them out-operate traditional supply chain logistics operators.
AI Is Great for Your Company. Too Bad You’ll Probably Lose Your Job.
Three years ago, I stood on a stage at the GS Summit in Hong Kong and told a room full of senior logistics professionals that AI was coming for their jobs. The response: a sea of deer-in-the-headlights stares. The silence was uncomfortable. You could feel the collective thought in the room: “Another tech guy who doesn’t get that our business can’t be automated.” The moderator quickly moved on. I was never invited back.
AfterShip Deepens Commitment to Global Postal Ecosystem with Election to UPU Consultative Committee Management Committee
AfterShip, a leading post-purchase solutions provider for the e-commerce industry, is proud to announce that its Logistics Partnerships Director, Mr. Eric Pong, has been elected to the Management Committee of the Universal Postal Union’s (UPU) Consultative Committee (CC). This election underscores AfterShip’s deep commitment to the development of the global postal ecosystem and solidifies its position as a domain expert and authority in the e-commerce logistics space.
Resilience, Selectivity, And Execution: How Carret Is Positioning For 2026 Growth
In his responses for the Hubbis Asian Private Wealth Management Outlook 2026, Kenny Ho, Founder and Managing Partner at Carret Private Capital, outlines how UHNW and HNW client expectations are shifting towards greater clarity, transparency, and a more consolidated view of wealth across jurisdictions and custodians.
Narit Kosalathip on 2026 Wealth Priorities: Precision Advice, Quiet Technology, and Resilient Portfolios
In his contribution to the Hubbis Asian Private Wealth Management Outlook 2026, Narit Kosalathip, Managing Director and Head of Wealth Management at Kiatnakin Phatra Securities, explains how UHNW and HNW client expectations are shifting beyond product access towards clarity, relevance and confidence in an increasingly complex environment.
Keith Wong, Winland Wealth Management Limited: Elevating Personalisation, Purpose and Human-Centred Advisory in Private Wealth
As part of the Hubbis Asian Private Wealth Management Outlook 2026, contributors assess how rising client sophistication, digital acceleration, and intensifying competition are reshaping the private wealth management landscape across Asia. For UHNW and HNW clients, expectations are increasingly extending beyond portfolio performance to encompass personalised advice, values alignment, and long-term partnership across lifestyle, legacy, and impact considerations.
Eightstone: Strengthening Client Trust Through Process and Portfolio Resilience
For the Hubbis Asian Private Wealth Management Outlook 2026, Chiara Bartoletti, Managing Partner and Chief Operating Officer at Eightstone, sets out a clear perspective on what sophisticated clients are really demanding after a year of uneven markets. In her view, UHNW and HNW Individuals are increasingly judging advisers by the quality of their decision-making, the discipline of their risk framework, and the transparency behind portfolio outcomes, rather than headline returns alone.
Fiduciary First, Globally Aligned: Avrio Wealth’s 2026 Blueprint for Cross-Border Clients
As UHNW and HNW clients demand deeper alignment, greater transparency and truly global wealth planning, Avrio Wealth is sharpening its focus on fiduciary advice, digital precision and cross-border expertise.
Ecommerce Logistics' Biggest Events of 2025 In Review
The year 2025 has concluded, providing an opportunity to reflect on the key developments and trends that have shaped the global ecommerce logistics industry. This report provides a comprehensive analysis of the nine most significant events of the past year, offering insights into the forces driving change and the strategic implications for businesses operating in this dynamic sector.
Wild Cosmetics
"Focus on brand story, not operational disasters" - that's Wild says Wild Cosmetics, a UK sustainable beauty brand with a massive TikTok following! One of the challenges they faced with their huge success on TikTok Shop was that their inventory and product data was not in sync with their other sales channels, resulting in both overselling of inventory that they did not have, and also not listing products that they did have.
How partners can get referrals from AfterShip
We have 20,000+ paying customers at AfterShip and that means the logistics partnerships team is constantly getting asked to make recommendations and referrals for logistics partners - but how many interested parties just never made it into our request inbox?
Logistics company consumer reviews
Over the millions of consumer have left us reviews about their shipping experiences from over 1K logistics companies around the world. Until now, AfterShip product and partnership teams have only used this data internally for our own decision making, but starting now everyone will be able to benefit from this valuable data! Raw and unfiltered, we don’t create engagement loops that filter or sort for good reviews, and we do not let logistics companies manage or influence their scores.
Best Logistics Companies in UAE
Who are the best ecommerce logistics companies in Dubai and the UAE? By now you know I was in Dubai for the UPU Postal Congress, but postal only accounts for maybe 20% of my global volumes. So while I am there, of course I need to learn more so that I can share more. ▶️ BEST OF THE BEST 7X Group, rebranded from Emirates Post Group, and also owns brands like EMX, NationalxNetwork (NXN), and Emirates Post they can do anything at this point.
The Rise of TikTok Shop
In 2024, most of the world was preoccupied with the unprecedented growth of Temu and Shein, which were both predicted to surpass the world's #1 fast fashion retailer Zara (part of Inditex) by 2025. During that time, however, TikTok has quietly growing and launching TikTok Shop globally. Now only towards the end of 2025 is it really clear just how tremendous TikTok Shops' impact on eCommerce is.
New China Tariffs, De Minimis Changes, and the USPS Suspension of Shipments
A slew of announcements from the Trump administration has sent the logistics industry into a frenzy as retailers, shippers, and service providers try to analyze the impact on their business and determine if they need to make changes to their supply chain and logistics. Up until a few days ago, businesses were prepared for tariffs on Mexican and Canadian goods into the US.
Best Logistics Companies Netherlands 2025
Who are the TOP Ecommerce logistics companies in the Netherlands?
Organizing and Consolidating Carrier Names Better
One of the challenges we have on partner organization is that some partners like DHL, UPS, and FedEx are very centrally organized with global systems for integrations, while some organizations like DPD, due to their nature, are highly decentralized. You can see how evident this is just by checking out DPD's LinkedIn. There are completely different pages and employees under, for example: DPD UK, DPD Portugal, DPD Polska Sp z o.o., DPD Eesti, DPD France, DPD Ireland, etc. the list goes on....
Why Carriers Need DPAs for Tracking Data
Disclaimer: This article is for informational purposes only and does not constitute legal advice. For guidance specific to your situation, please consult a qualified attorney or legal professional. GDPR, UK GDPR, CCPA, DPDA…there’s simply no shortage of data privacy and protection frameworks all around the world to ruin your day. Double that when you are a carrier that shares tracking data. Why? Because when you create tracking events and milestones, you are creating new personal data.
Best Logistics Companies in Germany 2025
Who are the best logistics companies in Germany? We've made a really short list of partners for those who want a quick and simple list of who they should work with.
Why Can’t Freight Companies Innovate
By Eric Pong Let’s face it, freight forwarding companies are neither innovative nor disruptive by any means. And it would be better if they stopped pretending to be more than they really are. This month’s topic for editors “Freight Outlook” and subtopic “Continuous Disruption” is ripe for some fun intentional misinterpretation. When I see freight forwarding and the words continuous disruption, all I can see is the fact that the logistics faces continuous disruption.
Reshaping Greater China Wealth: How Avenue Family Office is Positioning for Global Diversification and Agility
In Greater China’s private wealth landscape, the balance between risk and opportunity is shifting fast. Slowing economic growth in mainland China, widening interest rate gaps with offshore markets, and an appetite for new asset classes are prompting high-net-worth (HNW) clients to rethink their strategies.
Accelerate Your Global E-commerce Strategy
Order fulfillment is one of the trickiest areas to scale for any ecommerce brand with a global customers There are several reasons for choosing Hong Kong as a hub for warehousing and distribution. In an introduction on how to strategically use Hong Kong as your global ecommerce fulfillment hub, Romain will discuss the top reasons and their benefits before deep diving into each factor in the coming weeks . THE ADVANTAGES 1.
Business Trends for 2018: What You Need To Know To Stay Competitive
There are some facets of successful businesses that seem constant: advertising is always important, transparency isn’t going anywhere, and competitive pricing matters. However, there are still business trends that rise and ebb away too. 2017 was all about highly specialized products and big data collection, but what’s coming up in 2018?
Need More eCommerce Traffic? Follow These Steps
Unfortunately, owning an ecommerce store is not like the movie Field of Dreams. Just because you built it doesn’t mean they’ll come. In fact, unless you take very specific actions, they almost certainly won’t come. But don’t worry. These actions aren’t necessarily complicated. They do take some time to implement, but they’re proven methods for improving your overall organic search engine traffic.
Top 5 Warehouse Management Problems and How to Fix Them
It all starts at the warehouse. When a customer puts in an order, the company must have efficient processes in place to move product from that location to wherever the customer needs it. Warehouses are the mission-critical link in the supply chain. If you are in charge of purchasing or shipping, then here’s how to fix some of the most common problems you’re facing. Poor Inventory Accuracy In the old days, a paper and pen was all you needed.
A Simple Guide To Shipping From China
Shipping from China is a fantastic way to get resellable goods at a discounted price. When you’re a dropshipper and/or Amazon seller, goods from China can be your ticket to significant revenues. But here’s the problem: the process of shipping goods from China isn’t particularly easy to understand, primarily because a host of strange and unfamiliar terms are used. It’s like trying to learn a foreign language.
7 Reasons Why Your Customers Are NOT Always Right
A common business refrain is that the customer is always right. And we’ve all heard stories of companies and employees going to ridiculous lengths to meet customer needs. But what if the customer isn’t always right? Are there times when it’s better to tell the customer that they’re wrong? Yes! In fact, treating the customers like they are always right can actually be harmful to your business. It can dampen employee morale, use up vital resources, and even hurt your best customers. Don’t believe me?
International Shipping: Top 8 Things To Consider
With the increase in worldwide eCommerce, more merchants are realizing that global product sales can offer immense potential for business growth. It’s estimated that global online trade crossed the $1 trillion mark in 2015, with cross-border eCommerce accounting for around 20% of that number. Despite this opportunity, some merchants are still reluctant to join the global marketplace.
Why Sales Tracking and Inventory Management are Vital to the Success of Your Global Fulfilment Orders
Your sales tracking and inventory management are two key components to the success of your global fulfillment business. Without them, there is a high chance that you may encounter difficulties. Avoiding problems is essential for keeping customers happy and your business profitable. Why Is Sales Tracking So Important To Your Ecommerce Venture?
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