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Articles by Gallup Access
So You Administered an Employee Engagement Survey. Now What?
Story Highlights Without follow-up, engagement surveys can be counterproductive Action planning is a top predictor of engaged employees Nonmanager team members need to adopt responsibility for engagement An engagement survey is just the beginning of motivating employees. In fact, if you just do a survey and nothing more, employee engagement will likely decrease and turnover will increase.
Do Your Managers Know How to Improve Work-Life Balance?
Story Highlights Flextime is great but not always an option Realistic work expectations have far-reaching benefits Give employees a sense of control and ownership over their work Work-life balance matters to your employees. In the U.S., women and millennials in particular say that they seek companies with flexible policies when looking for a new job because work-life balance is so important to them.
Why Southwest Airlines Values Strengths-Based Leadership
Story Highlights Kay Weatherford, VP of revenue management, discusses leading as a coach CliftonStrengths was a catalyst for a wider strengths-based approach Weatherford sees strengths as a tool for organizational health Everyone knows that Southwest Airlines is special. It's the airline with the fun flight attendants, open seating and the big striped heart by the door. Hardly anyone knows that Southwest is on its way to becoming the first strengths-based airline in the world.
Worried About Compliance Risk? Culture Is Your Best Defense
Story Highlights Tech and data are vulnerable to human flaws and may miss behavioral risks Organizational culture influences employee behavior Creating a culture of compliance encourages ethical decision-making If you've been increasingly worried about compliance risk, you're not alone.
The Board's Role in Sustaining Company Culture
by Judy Warner, editor-in-chief of NACD Directorship Story Highlights Boards are responsible for the long-term sustainability of an organization Gallup created a way to gauge culture -- a difficult concept to measure Gallup Culture Asset Management combines organizational data, employee feedback, and Gallup analytics and advice A version of this article first appeared in NACD Directorship. Reprinted with permission.
Is Your Business Continuity Plan Missing 2 Key Pieces?
Story Highlights The basic needs of workers affect performance, even in a crisis Use employee engagement as a tool for decision-making Employees need to believe you're tending to their wellbeing Business continuity planning is probably the single most important leadership topic right now.
The Hidden Earnings Potential in Matrixed Organizations
Story Highlights 84% of U.S. employees work in an organization that is matrixed to some extent Engagement managers influence your employees' performance more than you realize There's hidden value in training your engagement managers to manage people According to Gallup research: 87% of employees are performing below their capacity 84% of employees work in an organization that is matrixed to some extent Eerily similar, those stats may be telling us there's something amiss in matrixed companies.
Treat Your People Like Assets, Not Expenses -- Invest in Them
Story Highlights Companies should invest in employees like they're real assets Read how GGWA winners link their people strategies to business outcomes Go to any business' website and you'll probably find a career page that says, "Employees are our greatest asset." But the truth is, people are one of the largest expenses in any organization. On average, U.S. companies are running at 33% efficiency.
PIPs Are Pink Slips -- Development Is How Employees Improve
Story Highlights PIPs require the investment of time and effort, with little return They encourage employees to reach the bare minimum, not excel A PDP produces better outcomes -- for the employee and the company In theory, a performance improvement plan (PIP) is a step-by-step blueprint to put a struggling employee back on track. In practice, PIPs are often disciplinary, last-ditch attempts to prevent termination (or, as many employees suspect, the harbinger of it).
What Restaurant General Managers Can Do for Your Brand
Story Highlights Quality is no longer enough to create strong customer loyalty GMs shape the customer experience but lack support in navigating disruption Engaged GMs become brand ambassadors who lead more successful teams The food service industry, like many others, is facing unprecedented disruption. From crushing competition to third-party delivery services (3PD), restaurants face some extraordinary challenges. Leaders should view these as extraordinary opportunities.
Performance Management Must Evolve to Survive COVID-19
Story Highlights Most performance management systems are too rigid for uncertain times Leaders need a new way to track and encourage high performance Agile goals, ongoing feedback, and flexible metrics and incentives are key The COVID-19 pandemic has thrown performance management systems into chaos -- and the reactions have been telling. In March, Facebook announced that it would be giving all 45,000 employees the same "exceeds expectations" performance review rating for the first two quarters.
8 Behaviors of the World's Best Managers
Story Highlights The world's best managers share how to lead successfully and navigate change The manager plays a singular role in the life of an employee In nearly every dimension of business success, the manager makes the difference. From diversity and inclusion to productivity and retention, the manager plays a singular role in the life of an employee. In fact, Gallup's analysis has shown that the quality of a manager accounts for 70% of the variance in team engagement.
Solving Succession Problems in Family-Owned Businesses
Story Highlights Most businesses are family owned -- and few survive past the second generation Family ownership creates unique challenges for emerging leaders They need key experiences, talent assessments and custom development The family business -- it's more than the chance to work together with those closest to you. It's also the dream of leaving behind a legacy or handing it down to the next generation. This dream is centuries-old, but is it becoming a nightmare?
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