Skip To Main Content
George Blankenship on Muck Rack

George Blankenship

Is this you? As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work. Claim your profile
Back to George Blankenship’s profile

Articles by George Blankenship

4 Must-haves in Your DEI Training for Service Agents

|
By Clint Boulton, Judith Platz, David Fan, George Blankenship
| Salesforce Blog
Your service agents and field service technicians are often the first contact customers have with your organization. Don’t make it their last. Implementing diversity, equity, and inclusion (DEI) training is as important as the products and services you provide. Corporate DEI initiatives have soared of late, as leaders recognize the importance of diverse representation in cultivating an engaged workplace culture. Promoting inclusivity signals your corporate values, but it’s also good for business.
Open in Who Shared Issue with article?

3 Change Management Tips To Keep Service Agents Agile

|
By Clint Boulton, David Fan, George Blankenship, Alison Yellen
| Salesforce Blog
Feb 23, 2022 4 min read Service companies have been wracked by change over the past couple years. The pandemic has upended the workforce, constrained supplies, and pummeled the economy. The ability to manage sweeping change has never been more crucial and businesses are becoming more proactive on this front. This is where change management best practices come into play. But what exactly is change management? And why is it so important to service?
Open in Who Shared Issue with article?

Transforming Automotive Service

|
By George Blankenship
| teslamotors.com
Several years ago Tesla began designing Model S from the ground up, re-imagining what a car could be. Then we enhanced the car-buying experience, creating stores to inform and delight customers. Now that Model S is on the road, we are bringing 21st century service to our customers as well. First, forget everything you know about service at a traditional dealership. This is different. We specifically designed Tesla Service around the advantages and opportunities made possible by Model S.
Open in Who Shared Issue with article?
Show More