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Articles by Gino Engels
The 8 top travel & hospitality trends to look out for in 2024
The travel industry has shown remarkable resilience in the face of economic uncertainty, tightened disposable incomes and the shadow of the pandemic hanging overhead - with consumers prioritizing vacations and putting more savings aside to fund substantial trips. As we move into 2024, the demand for major events and festivals is driving peak pricing for hotel rooms in various locations.
8 key takeaways from 2023 for hospitality professionals
Despite some lingering concerns around the broader economy and geo-political instability, we can confidently say that travel has fully recovered in 2023. While obstacles still remain and will continue to rise, we can look back on 2023 and forward in 2024 with optimism and recognize the potential for growth and innovation. Here are our key learnings from 2023.
Harnessing a holistic commercial strategy to break the ‘silo mentality’
As the COVID-19 pandemic brings about unprecedented disruption, the hotel industry must pivot and adapt by embracing innovation and developing a holistic commercial strategy. Traditional siloed operations should give way to a unified approach, integrating sales, marketing, revenue management, and distribution teams under one strategic umbrella.
How can hotels forecast and manage revenue given the volatility of travel? | By Gino Engels – Hospitality Net
On October 12th, leaders in the field of revenue management gathered in London at Leadership from Chaos, to discuss and debate the latest news and trends, and set the industry agenda on existing practices and future strategies. OTA Insight’s Chief Commercial Officer and Co-founder, Gino Engels, spoke on the panel session: “Time Bomb or Saviour?
Industry Update: How OTA Insight Is Supporting Hoteliers
Industry Update: How OTA Insight Is Supporting Hoteliers OTA Insight | September 09, 2021 By Gino Engels, Co-founder and CCO of OTA Insight There is no doubt that the pandemic has altered the hospitality industry forever.
Industry Update: how OTA Insight is supporting hoteliers
Supplier News 2 September 2021 By Gino Engels, Co-founder and CCO of OTA Insight 4 min There is no doubt that the pandemic has altered the hospitality industry forever.
Why you need to reimagine your revenue strategy - with forward looking data | By Gino Engels – Hospitality Net
COVID-19 and the subsequent global travel lockdown has impacted the hospitality industry in an unprecedented way - culminating in widespread job losses and hotel closures. In particular, the travel sector - being dependent on government policy and lockdown regulations - has endured some of the steepest shocks. For many hoteliers, the goal during the pandemic hasn't been optimising rates to maximise revenue, but simply making sure the property is able to open when the pandemic comes to a close.
How hotels use top-of-funnel data in recovery
As hoteliers engage in the budgeting process for 2021, one thing that’s clear is that demand and financial projections for the months ahead are anything but clear. What operators once relied on to produce an accurate budget - historical data, pace and pick‐up - are all but useless in this incredibly dynamic time. Fortunately, there is no shortage of data available to help hoteliers make business decisions.
How to manage the Covid-19 impact
Hospitality Net has created a curated list of the most read How to articles to help you navigate the coronavirus disruption. Visit the Coronavirus special coverage for a live stream of relevant news to insights, market reports, opinions, webinars and more. 1. How can restaurants & bars survive COVID-19 pandemic? — By Heleri Rande Food & Beverage We are in unprecedented times with the COVID-19 pandemic ravaging the travel and hospitality sector.
How to navigate coronavirus disruption in travel | By Gino Engels – Hospitality Net
The coronavirus is an ongoing tragedy for those worst affected, and everyone's focus should be on containing it. However, it's also wreaking havoc on the global travel industry, and it's sensible to look for ways to navigate the crisis and mitigate some of the negative commercial impact in the year ahead.
Roger Wolkoff - All About Authenticity
Content from Roger Wolkoff - All About Authenticity Do you have a natural gift to start a conversation? Many of us in the hospitality and customer service world are quite adept at it. Think about this for a moment. How good are you at ending conversations? I'll wager you have a signature opening greeting, but do you have a signature closing?
The Race for the Customer and the Connected Trip
The concept of the “connected trip” has been in circulation for a couple of years now and is generally met with enthusiasm. And why wouldn’t it be? What could be better for the consumer than a simplified booking experience, one in which technology helps them to move seamlessly from one element of their trip through to the next?
The Rise of Rogue OTAs: How Distribution Managers can Remain in Control
The rise of OTAs over the past decade coincides with increased rate disparity. While many of the more established OTAs respect market dynamics and work hard to maintain parity with their hotel partners, not all OTAs are equal. There’s a growing list of smaller, less scrupulous providers - often non-contracted ones - who use heavily discounted prices to acquire customers and market share.
Google price-matching: Are hotel bookings next?
Recently, Google announced a test of a new brand promise for its Flights product: a “lowest fare” price guarantee that offers cash refunds to travelers for overpaying on select itineraries. If the algorithm recommends “buy now,” and the fare actually drops prior to travel, Google will issue a cash refund. In its initial trial, the guarantee only applied on travel booked between August 13 and September 2.
Google & Airbnb: An Unstoppable Revolution in Hotel Distribution?
Hoteliers and online travel agencies have been nervously watching Google’s expansion for some time now. The tech giant’s Hotel Finder has evolved into a full-featured, competitive product that Expedia sees as a significant competitor. And last year, industry media coverage widened to include Airbnb, which confirmed its competition with OTAs. How has this all come about? Is the revolution unstoppable? And what does it mean for hoteliers?
What happens to rate parity when Airbnb is an online travel agency? | Gino Engels | By Gino Engels – Hospitality Net
Airbnb continues to be one of the travel industry's favorite topics, right up there with Google's march towards dominance in the same industry. Take, for example, Airbnb's massive investment in OYO, which gives it a stake in a potentially formidable competitor that also helps Airbnb hedge its bets in a growth market like India.
What happens to rate parity when Airbnb is an online travel agency?
Airbnb continues to be one of the travel industry’s favorite topics, right up there with Google’s march towards dominance in the same industry. Take, for example, Airbnb's massive investment in OYO, which gives it a stake in a potentially formidable competitor that also helps Airbnb hedge its bets in a growth market like India.
How to get smart with hotel distribution during the low season
Peaks and troughs are the perennial features of every hotelier’s annual revenue graph. This is unlikely to change. But with the right planning and strategy, underpinned by dynamic competitor and distribution channel data, you can raise those dips and maximise revenue in your off-peak seasons. Of course, "off-peak" means different things to different people.
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