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Articles by Glenn Wirick
Hotel Tech Partner vs. Vendor: Knowing the Difference and Why It Matters
By Glenn Wirick Executive Vice President of Sales and Marketing Pegasus Solutions As leaders in the hospitality industry, we’re in the business of building and cultivating relationships. Not just relationships with guests, however — also relationships with the technology providers that hotels, resorts, chains and management companies align with to enhance their service offering. The software providers that lodging operators work with can play a pivotal role in the on-going success of their hotel.
HN360: Food for thought: The future of Revenue Management and maybe Starbucks more
Sometimes I just can't help myself! I see a darling couple, standing on the restaurant dock, taking photos of each other. I must leave my own meal and partner to offer to take a photo of them together. I just have to jump in and make sure their expe
Hotel Tech Partner vs. Vendor: Knowing the Difference and Why It Matters – Hospitality Net
As leaders in the hospitality industry, we're in the business of building and cultivating relationships. Not just relationships with guests, however — also relationships with the technology providers that hotels, resorts, chains and management companies align with to enhance their service offering. The software providers that lodging operators work with can play a pivotal role in the on-going success of their hotel.
Embrace the Wellness Revolution
What we are seeing, however, is that the responsibilities are shifting… the monkey is changing backs… brand owners no longer own both the walls and the business. Today, franchisees support investment costs and must make up for years of backlog.
Opportunity Intersection: The Corner of Technology and Service
Studies show 70 percent of customers will stop doing business with a company after one bad experience, while nine out of 10 say they would pay more to ensure a superior one. By Glenn Wirick We know the hallmark of our industry is service, and that it’s at the very heart and soul of what properties across the globe deliver to guests 24 hours a day, 7 days a week, day in and day out. But it also drives revenues.
Opportunity Intersection – Hospitality Net
We know the hallmark of our industry is service, and that it's at the very heart and soul of what properties across the globe deliver to guests 24 hours a day, 7 days a week, day in and day out. But it also drives revenues. Studies show 70 percent of customers will stop doing business with a company after one bad experience, while nine out of 10 say they would pay more to ensure a superior one.
How Amazon Go No Checkout Stores Will Influence our industry
These days, the world is saturated with information and options. Hotels are doing everything they can to punch through the noise – but the most innovative campaigns are not merely eye-catching. They embody fresh insight that is all-too-relevant fo
5 Tech Support Questions That Need an Answer
The time has arrived for your hotel: you've worked with painstaking care through the due diligence phase, and after thoughtful deliberation you've purchased a new technology to enhance your operation. There's perhaps excitement, or a renewed sense of relief. But…wait for it…it's not over. Now comes the moment of truth. Hospitality-tech salespeople are no longer ringing your line, nor are you enduring the onslaught of PowerPoint presentations and demos.
Guest Engagement and the Untapped Potential of Service
This email is sent to you (_t.e.s.t_@example.com) with permission as part of your Hospitality Net registration.Click here to update your info or click here if you wish to unsubscribe. Hospitality Net, Boschcour 54, Maastricht 6221 LH, The Netherlands
Guest Engagement and the Untapped Potential of Service
When we talk guest engagement, we often think of it in terms of the service delivered on the property. But we must look at it more holistically, ensuring that hospitality delivers on its promise. The promise means quality experiences for guests—at all touch points—in delivering the ultimate in service. Hoteliers worldwide strive to connect with guests, and the effort must begin as soon as the guest picks up a phone to make a reservation, or when he or she decides to explore the property online.
Data, Data Everywhere
Data, Data Everywhere | By Glenn Wirick Albert Einstein once said, "If you can't explain it simply, you don't understand it well enough." While that revelation may not be new, it applies to hospitality's data landscape now more than ever before.
Data, Data Everywhere
Albert Einstein once said, "If you can't explain it simply, you don't understand it well enough." While that revelation may not be new, it applies to hospitality's data landscape now more than ever before. Why? Because we are drowning in data. And with powerful, complex data sitting within reach, it's hard to know what to identify, what to simplify, and what to apply. With modern day business intelligence (BI) software, every guest or traveler behavior is constantly recorded.
Is the Future of Hotel Property Management Systems in the Cloud?
This email is sent to you (_t.e.s.t_@example.com) with permission as part of your Hospitality Net registration.Click here to update your info or click here if you wish to unsubscribe. Hospitality Net, Boschcour 54, Maastricht 6221 LH, The Netherlands
The Future of the Hotel Internet Booking Engine
This email is sent to you (_t.e.s.t_@example.com) with permission as part of your Hospitality Net registration.Click here to update your info or click here if you wish to unsubscribe. Hospitality Net, Boschcour 54, Maastricht 6221 LH, The Netherlands
The Future of the Hotel Internet Booking Engine
Expedia launched October 22, 1996 as a division of Microsoft. It was in that decade the Internet Booking Engine (IBE) was born. It took hold of the travel industry, dominating the space ever since. A plethora of booking engines was developed during that time. Some did well, and some did not. The one constant was the unending pursuit of perfection in creating a booking experience that met not only the needs of the industry—but also the needs of the guest.
The Big Hotel Technology Debate: One-Stop Shop vs. Best-of-Breed
By Glenn Wirick It’s been hotly debated within the travel technology industry whether putting all of your eggs in one vendor basket, or spreading those eggs around, is better. Essentially, is a “one-stop shop” technology provider better than having a “best-of-breed” strategy that includes the use of many different technologies, services, and platforms? Which is the right choice for your business? And does it even matter? It does matter. A lot.
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