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Articles by Handojo Triyanto
Netflix's Customer Personalization Practices - Lessons Learned and Implications to Financial Services
Share On-line Presentation Abstract This IDC Tech Buyer Presentation provides IDC's view on customer relationship — one of the key tenets of IDC Financial Insights' Customer Centricity research area. The presentation highlights the key research results, insights, and implications on the financial services industry from Netflix's customer personalization practices. The key research results cover customer profiling and data management.
Financial Insights - Event
Recovery in a Different Way: A New Cycle of Tech Investments in Financial Services It is time to talk about recovery! IDC Financial Insights brings to Asia/Pacific our most recent work on the frameworks that banks, insurers and capital market firms are using to find success in 2021 and beyond.
Facebook's Customer Management Practices - Implications to Financial Services
Share On-line Presentation Abstract This IDC Tech Buyer Presentation provides IDC's view on customer relationship — one of the key tenets of IDC Financial Insights' Customer Centricity research area. The presentation highlights the key research results, insights, and implications on the financial services industry from Facebook's customer management practices. The key research results cover customer profiling, data management, and personalized services and offerings.
Developing Smart Relationship with Customer at Scale
Share On-line Presentation Abstract This IDC Tech Buyer Presentation provides IDC's view on customer relationship — one of the key tenets of IDC Financial Insights' customer centricity research area. The presentation highlights the missions, methods, challenges, and pitfalls to develop a smart relationship with customer at scale. IDC believes that artificial intelligence/machine learning (AI/ML) plays an important role in developing relationship with customer at scale.
The Top 5 Technology Trends in Indonesia Banking Industry 2020-2022
Share TECH BUYER Jan 2021 - IDC Perspective - Doc # AP47173720 The Top 5 Technology Trends in Indonesia Banking Industry 2020-2022 By: Handojo TriyantoSenior Research Manager, Michael AranetaAssociate Vice President, IDC Financial Insights, Steve Shipley (EXT)Independent Contractor Abstract The Indonesia banking industry continues to progress digital transformation by adopting 3rd Platform technologies as well as cognitive, Internet of Things (IoT), and digital core banking.
IDC PlanScape: The Prime Strategies of Customer Centricity for Asia/Pacific Financial Services Industry
Abstract "While a lot of financial institutions are implementing ecosystem and context strategies, they tend to neglect influence strategies because of their short-term business focus. However, as competition is fierce even among other industries, these institutions should implement influence strategies to increase their impact in the long term," says Handojo Triyanto, senior research manager with Asia/Pacific IDC Financial Insights.
IDC PlanScape: Data Strategy and Road Map for New Customer Centricity in Asia/Pacific Financial Services Industry
Share Abstract "As becoming a data-driven enterprise becomes the goal of all financial institutions, the data management role has significantly increased. With new emerging technologies, such as big data, artificial intelligence (AI), and Internet of Things (IoT), financial institutions must redefine their data strategy and road map, including new customer centricity requirements. The most important thing is that a comprehensive and integrated data perspective across the organization is required.
Contextual Banking: Definition and Framework for the Asia/Pacific Financial Services Industry
Share On-line Presentation Abstract This IDC Tech Buyer Presentation provides IDC's view on contextual banking, one of the key strategies of customer centricity in the banking industry. The principles of contextual banking also apply to other financial institutions aside from banks. This presentation is specific to the Asia/Pacific financial services industry.
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