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Articles by Harrison Lung
Why The GCC Is Moving Faster On Agentic AI
Harrison Lung is the Group Chief Strategy Officer of e&. He oversees strategy, M&A, venture capital, transformation and sustainability. Not long ago, a loan officer at a Middle Eastern bank spent two days processing a single mortgage application. Know your customer (KYC) verification meant hours of manual document checks, cross-referencing databases and waiting for approvals.
Why the GCC might have an edge on implementing Agentic AI
Agentic AI is growing in Gulf Cooperation Council countries, with 19% of organizations already moving beyond pilots. The GCC’s structural advantages, including sovereign cloud zones, unified national strategies, and fast, aligned regulation, allow AI agent systems to scale quickly. Successful adopters emphasize trust, training and transformation to give AI agents clear roles while elevating human capability.
Navigating ESG Priorities For Sustainable Growth
Harrison Lung is the Group Chief Strategy Officer of e&. He oversees strategy, M&A, venture capital, transformation and sustainability. Double materiality is quickly changing how businesses think about sustainability. While traditional materiality focuses on how environmental, social and governance (ESG) issues affect a company's bottom line, double materiality adds a second lens: how a company's actions impact the environment and broader society.
Designing more inclusive AI starts with data architecture
AI must be built on inclusive, representative data — and that starts with access. Modernizing data infrastructure is essential for scaling AI responsibly and securely. Inclusive AI requires collaboration, governance and a long-term commitment to ethical design. As artificial intelligence (AI) reshapes the global economy, one truth is becoming increasingly clear: AI is only as powerful, fair and insightful as the data it learns from. Today, that data tells an incomplete story.
AI fashion show offers digital access to women in Pakistan
Women in Pakistan are 38% less likely to own a mobile phone compared to men, with significant barriers to accessing digital services limiting their participation in the economy. Empowering them with digital tools and skills opens new avenues for entrepreneurship, education and financial independence, helping to reduce gender inequality and stimulate local economies.
The Rise Of Open Networks: Unlocking New Value In Telecom
Harrison Lung is the Group Chief Strategy Officer of e&. He oversees strategy, M&A, venture capital, transformation and sustainability. For years, telcos have operated within closed ecosystems, but today we are seeing a seismic shift. Open networks are providing new opportunities for both innovation and monetization, and enhancing customer experiences in ways we hadn’t imagined before.
Council Post: MENA's AI Moment: Seizing The Opportunity To Lead Change
Harrison Lung is the Group Chief Strategy Officer of e&. He oversees strategy, M&A, venture capital, transformation and sustainability. There’s a palpable buzz in the air as several global and regional elements have aligned, turning the tide toward an AI-powered future. In the Middle East, countries such as the UAE and Saudi Arabia are reaping the benefits of long-standing national AI strategies.
Bridging the digital divide by putting the focus on people
Despite significant advancements in technology, many people, particularly in developing countries, lack access to the internet. Affordable and accessible internet access can help people and communities improve their lives, contributing to a more equitable and sustainable future. Connectivity infrastructure investments can expand broadband access, enabling digital inclusion and empowering people.
Why financial inclusion is the key to a thriving economy
Globally there are 1.4 billion unbanked people who lack access to financial resources, exposing a significant gap in financial inclusion in developing economies. Fintech can foster economic growth and reduce poverty by providing affordable and accessible digital services, such as mobile money transfers and microloans.
Performance Management 2.0: Tech-enabled optimization of field forces
In recent years, companies that manage large field forces have made great strides in improving productivity, safety, and customer satisfaction. However, despite multiple initiatives, including implementing lean management and process improvements, significant improvement opportunities remain untapped. The root of the problem lies with how companies manage and use the significant amount of data they already have.
Performance Management 2.0: Tech-enabled optimization of field forces
Businesses with large field forces have more reasons than ever to boost effectiveness and efficiency. New technology options can help shatter old barriers to higher performance. In recent years, companies that manage large field forces have made great strides in improving productivity, safety, and customer satisfaction. However, despite multiple initiatives, including implementing lean management and process improvements, significant improvement opportunities remain untapped.
Hit or myth? Understanding the true costs and impact of cybersecurity programs
Companies are using all kinds of sophisticated technologies and techniques to protect critical business assets. But the most important factor in any cybersecurity program is trust. It undergirds all the decisions executives make about tools, talent, and processes. Based on our observations, however, trust is generally lacking in many organizations’ cybersecurity initiatives—in part, because of competing agendas.
A telco CEO guide to 5G strategy
Most operators today are priming for the rollout of 5G wireless technology. The majority are doing trials, some are busy acquiring spectrum, and a minority are deploying 5G in focused areas. But all still face uncertainty about what the future might hold given untested use cases, regulatory issues, and unproven economics. As a result, most are proceeding cautiously.
Cutting through the 5G hype: Survey shows telcos’ nuanced views
For a technology that gets as much attention as 5G, we know precious little about what telco operators truly think about how it will play out for the industry and what they truly plan to do. Optimists tout the great benefits of low latency and high capacity that will eventually enable new value-added use cases, while pessimists focus on the lack of actual new use cases to emerge so far and what they see as a wobbly commercial rationale, not to mention the huge capital expense required.
A telco CEO guide to 5G strategy
Most operators today are priming for the rollout of 5G wireless technology. The majority are doing trials, some are busy acquiring spectrum, and a minority are deploying 5G in focused areas. But all still face uncertainty about what the future might hold given untested use cases, regulatory issues, and unproven economics. As a result, most are proceeding cautiously.
Cutting through the 5G hype: Survey shows telcos’ nuanced views
For a technology that gets as much attention as 5G, we know precious little about what telco operators truly think about how it will play out for the industry and what they truly plan to do. Optimists tout the great benefits of low latency and high capacity that will eventually enable new value-added use cases, while pessimists focus on the lack of actual new use cases to emerge so far and what they see as a wobbly commercial rationale, not to mention the huge capital expense required.
Digital resilience: Seven practices in cybersecurity | Digital McKinsey
Cyberattacks are costly, and they appear to be broadening in scope. Until recently, financial companies and governments were the primary targets of cybercrime. No more. The WannaCry and NotPetya ransomware attacks of 2017 affected companies in a wide range of industries. Earlier this year, the discovery of the Meltdown and Spectre vulnerabilities on computer chips showed that cyber risks occur not just in software but in hardware, too.
A framework for improving cybersecurity discussions within organizations
Clear and frequent communication is essential but often lacking in companies’ cybersecurity programs. Here’s how security professionals can create tighter bonds with some critical stakeholders. The entire world is going digital; virtually every type of cross-border business transaction now has a digital component. Companies’ use of digital technologies is opening them up to new relationships with customers and business partners, and new business opportunities.
A framework for improving cybersecurity discussions within organizations
Clear and frequent communication is essential but often lacking in companies’ cybersecurity programs. Here’s how security professionals can create tighter bonds with some critical stakeholders. The entire world is going digital; virtually every type of cross-border business transaction now has a digital component. Companies’ use of digital technologies is opening them up to new relationships with customers and business partners, and new business opportunities.
How a large established company built a digital culture
How one large Malaysian business put customer focus, agile work methods, and design thinking at the core of its digital transformation. Going digital is a big challenge for a large communications company, especially one that finds itself playing in newly deregulated and increasingly competitive markets. In 2015, Telekom Malaysia Berhad (TM) began a comprehensive effort to adapt to its customers’ digital attitudes and behaviors.
How a large established company built a digital culture
How one large Malaysian business put customer focus, agile work methods, and design thinking at the core of its digital transformation. Going digital is a big challenge for a large communications company, especially one that finds itself playing in newly deregulated and increasingly competitive markets. In 2015, Telekom Malaysia Berhad (TM) began a comprehensive effort to adapt to its customers’ digital attitudes and behaviors.
Hit or myth? Understanding the true costs and impact of cybersecurity programs
Cybersecurity is a critical but often misunderstood aspect of companies’ technology infrastructures. Here’s how business and technology leaders can ensure that important corporate assets remain safe. Companies are using all kinds of sophisticated technologies and techniques to protect critical business assets. But the most important factor in any cybersecurity program is trust. It undergirds all the decisions executives make about tools, talent, and processes.
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