Original Research Hedvig Mendonca, Tiko Iyamu, Efosa Idemudia South African Journal of Information Management | Vol 28, No 1 | a2171 | DOI: https://doi.org/10.4102/sajim.v28i1.2171 | © 2026 Hedvig Mendonca, Tiko Iyamu, Efosa Idemudia | This work is licensed under CC Attribution 4.0 Submitted: 19 February 2026 | Published: 29 September 2026 About the author(s) Hedvig Mendonca, Department of Information Technology, Faculty of Informatics and Design, Cape Peninsula University of Technology, Cape...