About Food banks. Fuel poverty. Heating vs Eating. Why has poverty become the new normal in the UK, accepted as “just the way it is” in one of the world’s richest countries? Stigma, says sociologist Imogen Tyler, has been part of this normalisation: it’s dehumanised some of society’s vulnerable people, devaluing lives and destroying compassion to boot. Helen Greatorex, Chief Officer at North Lancashire Citizens Advice, tells Imogen what she’s seen working on the welfare frontline over the years.