There’s a new wave of customer empowerment coming. It’s called Justice-as-a-Service (JaaS), and you need to know about it because it benefits you – you just don’t know it yet. We’ve all experienced bad products and services. We’ve just come to accept it. We’ve learned to pick our battles and only invest our precious time in “making things right” when potential justice and retribution is within reach. But in most cases, we don’t do anything. We figure it’s not worth it. What are these injustices?
