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Articles by James Glover
The Behavior Problem Behind Your Audit Failures
Food safety audit failures are behavior problems, not protocol problems. According to AIB International,1 the most common audit findings share a consistent thread: employees who know the correct protocols but don’t consistently follow them. Facilities don’t fail because they lack documentation. They fail because employees abandon protocols when deadlines are tight, supervisors are elsewhere, and shortcuts seem harmless.
Why The Best Training Programs Feel Like Work
Hint: Because They Happen In The Flow Of Work There's an assumption embedded in how most organizations design learning. Training should be engaging. It should feel different from work—an event. The entire industry infrastructure supports this assumption. Learning Management Systems track course completions. Satisfaction surveys measure how much employees enjoyed the experience. Conference keynotes celebrate innovative delivery formats.
Your Best Reps Reach For Data. The Rest Talk Past It.
How To Turn Knowing Into Doing Salespeople often know what they should do. They've been told, trained, and reminded. Then, in the moment that counts, they do something else. Stanford professors Jeffrey Pfeffer and Robert Sutton gave this a name 25 years ago: The Knowing-Doing Gap. You can see it most clearly in how reps use data. Research on B2B sellers found that 83% of sellers who significantly exceeded quota cite using financial data somewhere in how they sell.
The SOP Paradox In American Manufacturing
More Training Can't Solve The Discipline Problem American manufacturing has more documented procedures than ever before—ISO certifications, detailed work instructions, comprehensive safety protocols. Yet the gap between documented procedures and actual floor behavior remains stubbornly wide. The pattern repeats across industries: operators skip calibration checks under production pressure, modify machine settings during shift changes, forget critical documentation steps.
Scale AI Adoption In Your Enterprise With Role-Based Practice
How To Scale Adoption: Making AI Stick Across The Organization Your organization has a couple hundred people using AI effectively, despite the thousands of AI licenses you're paying for. You've conquered the enthusiasts. Now comes the harder part: reaching everyone else. Employees using AI effectively save 5.4% of work time weekly—over two hours per 40-hour week.
Improve Account Management Through Activity-Based Training
Account Management: Why A One-Size-Fits-All Approach Costs You Revenue 63% of employees want more "in-the-moment" feedback on their performance, but nearly half get it only once or twice a year. The ones who do receive meaningful feedback are 3.6 times more likely to be motivated to do outstanding work compared to those getting annual feedback. [1] For account managers, where adaptability directly impacts revenue, this feedback gap is particularly costly.
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