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Articles by Javier Puga
El Hotel Botánico & The Oriental Spa Garden, reconocido como Mejor Hotel de Tenerife 2025 por Nordic Leisure Travel Group
El Hotel Botánico & The Oriental Spa Garden, ubicado en Puerto de la Cruz, ha sido distinguido por Nordic Leisure Travel Group como Mejor Hotel de Tenerife 2025, consolidando su posicionamiento como uno de los establecimientos de referencia en el turismo de lujo internacional.
Mi gol de Iniesta
No hubo un gol de Iniesta. Hubo 43 millones. Cada uno vivió el suyo. Del mismo modo que todos nos acordamos de lo que hacíamos durante un atentado o un magnicidio, o el día que murió Diana de Gales, todos recordamos dónde vimos su gol. Los más afortunados, en directo, en aquel estadio sudafricano sumido en la bruma del invierno austral.
What trends are defining the wealth management industry?
company solution The Unblu Conversational Engagement Platform empowers wealth managers and advisors to deliver a human-driven advisory experience over convenient digital channels. By striking a balance between convenience and compliance, Unblu offers a secure and efficient solution for enhanced interaction and collaboration that is embedded into existing channels like a client portal or...
Launching a new ebanking app? Facilitate adoption with Co-Apping
Customer preference for mobile banking apps is going from strength to strength. In the US, there is proving to be a steady uptake in digital banking usage through to 2025 and a reported 71% prefer to use their bank’s app on a regular basis. This trend is consistent with what we are seeing around the world, with 42% of French, 49% of Italian, 58% of Spanish, and 56% of UK adults who have access to the internet using their mobile banking app in the month previous to a Forrester survey.
The most important customer experience trends in banking in 2024
company This year, customer experience is less about the big transformation initiatives and more about finding avenues for differentiation through customer-centricity. The reason for this is that most banks have already attained a certain level of maturity, with only a few remaining that are starting entirely from scratch. Instead, the spotlight is now shifting towards continuous digital transformation.
How to get clients as a financial advisor - and keep them
According to the Investment Adviser Industry Snapshot 2023, 68% of advisors manage assets of US$1 billion or less. In this group, the average advisor manages assets for 385 individual clients, 2 mutual funds, private funds (or other pooled vehicles) and 8 institutional clients. With the average financial advisor managing such large client bases, it is not surprising that they have substantial challenges to deal with in their day-to-day working lives.
Consistency is key: ways to improve customer service in banks
There is no one way to improve customer service in banks. Customers have diverse needs and can contact banks across many different touch points, making it challenging to offer a consistent service at all times. When this fails, it leads to a fractured journey and irritating pain points for customers.
Wealth apps: improving the digital experience for your wealth management clients
Recent trends show that the digital experience in the wealth management industry needs to evolve to meet client expectations, particularly as younger generations come into wealth. For many firms, this means investing heavily in the experience of their proprietary applications.
Customer retention strategies for banks - what works?
While gaining new customers is essential for continued growth, the opposite side of the equation should not be ignored. In general, the financial sector has a, which, while not poor, does show potential for improvement. The fact is, there is no real reason that banks should experience high levels of customer churn. A Forrester report found that 87% of banking customers who feel valued will stay with their bank.
How to improve customer engagement in banking
Customer engagement and customer experience are two separate concepts that are important in their own way. Most of us will be familiar with the concept of customer experience, which measures the perception your customer has of your brand – through any interaction. This could be related to the branding, the experience with the product, the quality of the service, and more.
Enterprise MLOps with Google Cloud Vertex AI part 3: CI/CD
This is the third article in our series on MLOps processes: Part 1: Google Cloud Infrastructure setup Part 2: ML Pipelines with Vertex AI Part 3: CI/CD for MLOps on Vertex AI (this article) As stated in the Google Cloud Practitioners Guide to MLOps, ML and other software systems are similar in continuous integration of source control, unit testing, integration testing, and continuous delivery of the software module or the package.
Building trust is essential to retain wealth management clients
As the wealth management landscape shifts, advisory firms need to update their approach to retain clients into the long term. Whereas in-person meetings and monthly reports were once the norm for managing strong relationships, current clients expect more from their financial advisors. The specifics of what they want are varied, influenced by changing demographics, newer approaches to investment, concerns about security, and communication preferences.
Mobile co-browsing: what is it and how does it benefit banks?
The rise of mobile banking has transformed how customers interact with their banks. In fact, 17% of US consumers consider mobile banking to be one of the features they value most when choosing a checking account. 17% of US consumers value mobile banking most when choosing a checking account. 74.1% of these users are in the 15-24 age group.
What can banks do to improve customer acquisition and retention?
The battle for customer loyalty and acquisition has never been more intense among financial institutions. Achieving sustainable customer acquisition at a reasonable cost is a huge challenge as today’s consumers are more discerning than ever, expecting both seamless transactions as well as personalised experiences that cater to their unique financial needs. For banks to thrive in this competitive landscape, a strategic focus on both customer acquisition and retention is paramount.
Changes to CHRIA Paves Way for Greater Access to Investigative Records for Crime Victims
From Data to Decisions Dynamically explore and compare data on law firms, companies, individual lawyers, and industry trends. Exclusive Depth and Reach. Law.com Compass includes access to our exclusive industry reports, combining the unmatched expertise of our analyst team with ALM’s deep bench of proprietary information to provide insights that can’t be found anywhere else.
Mark Faris joins Unblu as Chief Financial Officer in support of the company’s next phase of growth
Faris will take the lead on investor relations, financial planning, accounting, and operational compliance I’m excited to be joining at such a pivotal stage of company growth.
El impacto del alto precio de la luz para las empresas
Desde hace meses venimos escuchando en los medios de comunicación noticias sobre el incremento del precio de la electricidad y sus consecuencias para las familias, que han visto cómo la factura de sus hogares se ha disparado y tienen que pensárselo dos veces antes de poner a funcionar la lavadora o el lavavajillas; pero poco se dice de los efectos que esto provoca para las empresas.
El impacto del alto precio de la luz para las empresas
Desde hace meses venimos escuchando en los medios de comunicación noticias sobre el incremento del precio de la electricidad y sus consecuencias para las familias, que han visto cómo la factura de sus hogares se ha disparado y tienen que pensárselo dos veces antes de poner a funcionar la lavadora o el lavavajillas, pero poco se ha hablado de los efectos que esto provoca para las empresas.
Products Liability Law Slow to React to Growing Demand for Commercial Drone Use
Wesley Payne, left, and Javier Puga, right, of White and Williams. Courtesy photos On Dec. 29, 2020, the Federal Aviation Administration (FAA) announced new rules regulating the use of drones. The new regulations coincide with the growing demand for the use of drones for commercial purposes. Companies, such as UPS and Amazon, were even approved last August for package delivery via drone. Commercial drones are being used in the nonshipping context as well.
How High the Moon - Short Film
This campaign has ended and will receive all funds raised. This campaign ended on December 13, 2015
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