Jay Ferro
- EVP, CIO & CTO, Clario
Atlanta
Dad | Husband | President, Technology & CPO, Envision Pharma Group |#GoDawgs
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Articles by Jay Ferro
Jay Ferro, EVP, Chief Information, Technology, and Product Officer, Clario
For more than 25 years, Jay Ferro has been devoted to bringing excellence to the Information Technology and Product teams he leads. He has an unwavering commitment to data protection as well as an enthusiasm for developing technologies and products that positively transform lives. Prior to joining Clario, Jay held CIO, CTO, and CPO roles at several global organizations, including the Quikrete Companies and the American Cancer Society.
AI in Clinical Trials: What You Need to Know
How can artificial intelligence transform clinical trials, accelerate innovation, and improve patient outcomes? Join us for this special episode of CXOTalk, which explores the practical realities and strategic implications of AI in clinical research with Jay Ferro, Clario's Chief Information, Technology, and Product Officer.
IT leadership: Mission-driven IT and finding your "why"
I recently had the opportunity to interview Enterpriser Jay Ferro, EVP, chief information, technology, and product officer at Clario. During our discussion, Jay spoke about the importance of being mission-driven in IT–something he has been in every IT leadership role he has held throughout his career. Whether you call this your North Star or "finding your why," this work is critical for retaining talent and delivering value to customers.
Hybrid work: 5 tips for prioritizing the employee experience
Companies everywhere talk about how important the customer experience is, and they’re not wrong – it’s a top priority for us, too, because without our customers, we’d be out of business. But at Clario, we place just a little more importance on driving an exceptional employee experience. I’ve found that employees who are invested, feel recognized and challenged, have a sense of fun, and feel tied to the mission of the organization tend to deliver an outstanding customer experience.
CIO Advisory: Chief Information Officer Strategy and Agenda Planning for 2021
How should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture? In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice to guide CIO decision-making in 2021. Cynthia Stoddard is the Chief Information Officer of Adobe, where she oversees Adobe’s global Information Technology & Cloud Operations teams.
Chief Information Officer (CIO) Strategy for 2021
How should Chief Information Officers prioritize strategy for the year 2021? Two seasoned CIOs offer practical tips and advice on the CIO role on 2021. Cynthia Stoddard is the Chief Information Officer of Adobe, where she oversees Adobe’s global Information Technology & Cloud Operations teams. Jay Ferro was the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States.
CIO Strategy 2021: Customer Experience is Vital
Role of the CIO in customer experience Top priorities for Chief Information Officers in 2021 EQ and Emotional intelligence for the modern CIO How to hire a great CIO? How to improve customer and employee experience? CIO metrics and executive compensation This transcript was lightly edited. Michael Krigsman: How should chief information officers think about and relate to customer experience? That's our topic today on CXOTalk. Jay Ferro, CIO of Quikrete.
Transformational CIO: Strategy and Operations
What are the elements of being a transformation CIO? Two prominent Chief Information Officers share their experience and advice. Nick Costides is the President of Information Technology at UPS where he has global responsibility for the company’s industry-leading portfolio of technologies that power UPS customers’ supply chains. In this role, he heads the technology organizations that support UPS Supply Chain, International, and Subsidiary Technology organizations.
CIO Strategy: Cloud-First Leadership for Crisis Response
What leadership lessons should a CIO adopt to manage business operations during a crisis? Jay Ferro, a well-known transformational CIO, discusses risk management, threats to an organization, creating a cloud-first strategy, and the importance of a disaster recovery plan. Jay Ferro is the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States.
CIO Strategy: Leadership during the COVID-19 Pandemic
What leadership lessons should a CIO adopt to manage a team during the COVID-19 Coronavirus pandemic? Jay Ferro, a well-known transformational CIO, shares his experience and advice. Jay Ferro is the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Previously, he served as CIO for a number of other companies including Earthlink, the American Cancer Society and AIG.
CIO Role: Become a Transformational Leader
As the CIO role goes beyond transactions and even digital, what does it mean for the Chief Information Officer to be a transformational leader? Industry analyst, Michael Krigsman, explores this topic with innovative and outspoken CIO Jay Ferro. Jay Ferro is the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Previously, he served as CIO for a number of other companies including Earthlink, the American Cancer Society and AIG.
Two strengths of revenue-generating IT teams: Speed and talent
Most IT organizations today are on a journey to deliver business value and co-lead their company’s revenue-generating objectives. But some are further down the path than others. If you find yourself getting stalled or not making the progress you seek, look to two areas to uncover roadblocks in your way: IT processes and talent.
Why agile leaders must move beyond talking about "failure"
In the agile community, we talk a lot about the need to accept or even encourage failure, and the advantages of “failing fast.” This talk of failure is uncomfortable to many who are trying to make the transition to agile and DevOps culture. IT team members, taught for years never to fail, struggle mightily with the notion that it’s now OK to fail.
How to be an ageless IT leader: Managing multiple generations
Some IT organizations can now be described as an hourglass, with a large number of Baby Boomers (until recently the most populous generation), a large number of Millennials (who overtook Baby Boomers in numbers in 2016), and between the two, a smaller number of Generation X employees. If you’re a CIO, how do you balance the needs of younger employees with those of older ones? When hiring new employees, how should recent grads fit in?
New CIO reality: Own your company's money-making strategy
When I was at Earthlink, I was head of both product and IT. Now, as chief information and technology officer at ExamWorks, I don’t view my role any differently. Our products and services are all based on technology. Whether it’s our portals, our apps, the mechanisms by which we get our doctors the medical records they need to review, the way that we report information to our carriers, attorneys, and adjustors – all of it is technology-based.
What is digital transformation?
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure. What is digital transformation? Why does digital transformation matter? How has the COVID-19 pandemic changed digital transformation? What does a digital transformation framework look like?
Productivity Hacks: Take your to-do list to the next level
This is the second installment of our mini-series on Productivity Hacks, where we share tips, tricks, and hacks from IT leaders who have found efficient ways to manage their time. If you missed part one, go here. This week, we learn the unique ways IT leaders are leveraging the old productivity standby: the to-do list.
Week-in-Review: The future of cloud and more news for IT pros
In this week's edition of news for IT pros, articles that break down the increasingly complex IT issues facing CIOs today. Lessons for a post-cloud world When it comes to security in the cloud, it seems executives can't make up their mind.
Non-profit CIO winner simplifies and standardizes IT to become more agile
Editors' Note: This is the third in a series of Q&As covering the winners of the Georgia CIO Leadership Association CIO of the Year Awards. As CIO of the American Cancer Society, Jay Ferro leads IT for one of the largest nonprofits in the world. But dedicating his career to ending cancer as a world health problem is just his day job.
Financial services needs to get over its reluctance and go mobile
Any question about the future of financial services has technology at its heart. So it makes sense to wonder where technology will take the industry next – and one area clearly is the world of mobile. The work cycle of business professionals, especially those in finance, has changed. The 21st century brought with it working days that are no longer in the confines of nine to five. It has also brought with it the need for on-the-go information that can be accessed at the click of a button.
Thankful for your IT team? 8 ways to show them
Is there anything special that you do to praise or reward good work within your IT organization? We asked eight IT leaders what they do to recognize outstanding contributions within thier teams. 1. Keep things loose By Andy Knauf, Director of IT and Vice President and Principal, Mead & Hunt "You've got to keep things loose and do fun things to keep them interested. It's not just working; you've got to be able to go out and have fun and do silly stuff and keep them engaged.
American Cancer Society CIO entices job applicants with meaningful work and other perks
Finding and keeping top technical talent is becoming one of the biggest challenges facing IT leaders today. It’s not enough to offer a competitive salary and solid benefits. These days, tech stars are shopping around for more. We asked Jay Ferro, chief information officer for American Cancer Society, how he helps recruit and retain top IT talent in the nonprofit world.
Open source, digital strategy, and more news for IT pros
In this week's edition of news for CIOs and IT pros, we bring you stories on open source, and the importance of strategy and leadership in digital transformation. Opening up to open source American Cancer Society CIO Jay Ferro recently discussed the growing appeal of open source on The Enterprisers Project, and, indeed, it's a trend that we continue to see gain momentum with companies large and small. This week, three major tech companies announced plans to embrace open source in new ways.
The growing appeal of open source in the enterprise
Today’s CIOs absolutely must be considering open source software in their enterprises. Even if the Wild West still comes to mind when you hear the term, it honestly has been changing the way I think about technology and how CIOs run their organizations. Like many of you, I would not have looked at open source only a few years ago.
The impact of IoT, the role of trust in digital change, and more news for IT pros
In this week's edition of news for CIOs and IT pros, we bring you the latest on the Internet of Things, digital transformation, and the importance of change agents. Read on for more. Is the Internet of Things for consumers or for the enterprise? We saw a lot of debate and good arguments on both sides in the news this week. On the business side, Alex Scroxton brings us a fascinating article about how IoT is being leveraged to combat the global problem of honeybee decline.
Why overhauling IT was an ultimate life-saver for American Cancer Society
The American Cancer Society has been through a lot of change recently, especially in IT. Our IT transformation was precipitated by the downturn in the economy in 2008, as well as the need to meet the speed of innovation, the speed of the market, and the sophistication our constituents required for us to become a more agile, streamlined, and efficient organization.
3 ways to increase transparency in your IT group
If you’re looking to increase openness and transparency in your IT organization, chart a deliberate course. That’s particularly important if you join a company where IT is a four-letter word and hasn’t been set up to deliver.
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