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Articles by Jeremy Perlman
2027 Outlook: Build Resilience Into Portfolio Returns
As you evaluate portfolio performance heading into 2027, risks once outside financial planning may now shape cash flow, financing flexibility, asset value, and long-term returns. This shift may change how you evaluate resilience. Properties don’t need to suffer catastrophic damage for risk to reduce returns. Coverage gaps, retained losses, technology failures, tenant disruption, lender requirements, and regulatory obligations can pressure NOI and liquidity before a physical loss occurs.
Cost for HVAC replacement for 1600 SF house
Does anyone know what should be a typical cost for an HVAC replacement in the LA area for a 1600 SF property in Culver City? 'm guessing it would be a 3 Ton unit, but not sure. Any recommended models and installers? Something reliable that meets all CA requirements, but high end features not needed.
The Febrile Infant: Updates in Evaluation and Management
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The bad, the annoying and the ugly: bad customer experience drives customers away
Retaining and growing customers is an element of strategy which often gets overlooked by the effort to grow and expand via prospecting activity. As a result, retention becomes an effort that is only really made when churn has already started to take place to stem the tide.
I’ve got a special puzzle for you: what can brands learn from five golden tickets?
More than 40 years on, the old classic Willy Wonka and the Chocolate Factory still holds a sweet spot in the nation’s heart. But not only is it a great film, it’s also one of the best examples of a consumer promotion of all time. Nothing screams Willy Wonka quite like “five golden tickets”, so it’s not surprising that it’s now held up as an example of what success looks like when it comes to a marketing campaign.
How bad data could ruin your customer’s life
Did you hear the story about the man who was fired by a robot? Ibrahim Diallo got caught in his own Kafkaesque nightmare when he suddenly found himself progressively locked out of the systems at the company he worked for. It culminated in him being escorted from his office by security. His human employers couldn’t give him an explanation as to why, nor could they reverse the machines ‘decision’. A long investigation revealed that a former manager failed to update his credentials on their IT systems.
Why it pays to prepare for open banking
There are far greater implications to open banking than many realise. The new legislation provides consumers with more user-friendly access to their transactional data – and brands should be prepared for the significant changes in shopper behaviour this could cause. While it’s all just starting to kick in, major banks and business consultancies have already recognised the need to prepare, acknowledging that open banking poses strategic questions that need to be understood and answered urgently.
Consumers willing to share data in exchange for benefits, survey shows
Data privacy issues have made for some sensational headlines recently, and people are understandably wary of letting too much personal information circulate online. However, the UK’s Direct Marketing Association (DMA UK) has found that people remain surprisingly willing to share data.
Four Mistakes Global Organisations Make When Preparing Their Data & Analytics Initiatives
Data and analytics continue to be a number one investment priority for CIOs. Time and time again, research has shown that big data, advanced analytics and artificial intelligence have the potential to dramatically improve an organisation’s prospects. According to Gartner, businesses that embrace data and analytics at a transformational level enjoy increased agility, better integration with partners and suppliers, and easier use of advanced predictive and prescriptive forms of analytics.
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