Jessica Lee of Chicago UPS Store is a visionary entrepreneur and advocate whose career embodies the transformative power of business to uplift communities. As the owner of two thriving UPS stores in Chicago’s bustling Northside, Jessica has built a reputation for her sharp business acumen and unwavering commitment to inclusivity and empowerment. A deaf single mother of two, her journey is one of overcoming adversity and breaking barriers, all while creating opportunities for those who traditional employers have overlooked.
Born in South Korea, Jessica emigrated to the United States as a first-generation immigrant who dreams of building a better future. As the first in her family to become a small-business owner, she set out to forge her path. Over the years, she has owned various businesses, from nightclubs and restaurants to her current ventures as a UPS franchisee. In each of her endeavors, Jessica has intentionally created workplaces that embrace diversity, offering jobs to individuals from marginalized communities, including the LGBTQ+ population and people in need of a fresh start. For her, business is about more than just profit—it’s about making a positive, lasting impact on the lives of others.
Jessica's academic journey is a testament to her dedication to personal growth and professional excellence. She holds degrees in Biochemistry, Business Law, and Accounting from the University of Illinois, Chicago (UIC) and DePaul University. Her thirst for knowledge led her to earn an MBA from the Quantic School of Business and Technology, and she is a Certified Public Accountant (CPA). These qualifications and her entrepreneurial experiences have given Jessica a comprehensive understanding of business management and financial strategy.
Before becoming a successful franchise owner, Jessica’s career changed in her late twenties when she ventured into the hospitality industry, owning and operating multiple nightclubs and restaurants. These early experiences taught her the importance of adaptability, creativity, and leadership. Despite the challenges of running high-risk, high-reward businesses, she thrived by maintaining a people-first approach—prioritizing customer satisfaction and employee well-being.
As the owner of two UPS stores today, Jessica continues to innovate in business while staying true to her community-building mission. Her leadership is characterized by a commitment to supporting underrepresented groups, a drive for operational excellence, and a deep passion for using business for positive change.
