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Articles by Jill Conrad
Embracing Innovation: How Credit Unions Can Leverage Technology for Growth and Compliance
By improving financial well-being and digital engagement, CUs can reclaim their traditional competitive advantage. Credit/Shutterstock A recent Cornerstone survey notes that 76% of credit unions plan to increase tech spending this year, aiming to offer exceptional service across multiple channels, provide a unified digital experience for account holders and strengthen integration strategies.
Old Habits, New Tech: Bringing Progress to Credit Union Payment Strategies
Credit/Shutterstock Your members' old payment habits aren't just hard to break – they are expensive to maintain. November 07, 2024 - Orlando This event shines a spotlight on the individuals, teams, projects and organizations that are changing the financial industry.
How personalization can make loan payments easier and less risky
Even in a world of customized online and e-commerce experiences nearly everywhere we turn, many financial institutions haven’t made personalization a priority. That’s been frustrating to consumers who increasingly find loan payments difficult. In a survey of more than 1,500 consumers, 3 in 5 (60%) said they wish managing and repaying loans was easier—a 36% increase since 2021. Respondents said they struggle to locate information such as account numbers or remember pay dates and passwords.
What Do Inventory Surges and a Growth in Prime Financing Mean for CUs?
Credit/AdobeStock With the continued resurgence of new vehicle inventory and availability of manufacturer incentives, the automotive finance market has undergone a considerable shift over the past few months. Following several quarters of shoppers opting for used vehicles, we're seeing more consumers shift back into the new vehicle space, resulting in a ripple effect across the industry, including for credit unions.
Elevating Payments Data as an Asset: 3 Practical Steps for Credit Unions
Expert Opinion Study finds many lending institutions are struggling to leverage their payments data to gain a strategic advantage. By Jill Conrad | February 12, 2024 at 09:00 AM X Share with Email sending now... Thank you for sharing! Your article was successfully shared with the contacts you provided.
Cut Costs, Not Corners: Four Self-Service Payment Strategies to Help Reduce Customer Service Dependence
Though self-service has become common in many areas of modern life (think shopping and banking), getting consumers on board when it comes to bill payment has been more of a challenge. In fact, 62% of U.S. adults have called customer service regarding a bill in the past 12 months. That number was even higher (68%) for the youngest payers (ages 18-29), who are widely believed to disdain phone calling. To compound this problem, 44% of billers say they are having trouble filling customer service jobs.
Free Black History Month Performance ft. Mary D. Williams
About the performance: As part of the Civil Rights Movement, 2018 will commemorate the 50th anniversary of Dr. Martin Luther King, Jr.’s vision of The Poor People’s Campaign, or Poor People’s March on Washington, an effort dedicated to economic justice for poor people in the United States. “We Shall Overcome” and “Go Tell it on the Mountain” are two of the many songs that were part of the march and are considered anthems of the Civil Rights Movement.
What’s the Big Idea? Series | Session 1: Refugee Protection Today: Conflict and Potential
Note: This series is in conjunction with REFUGEE, a free multimedia art exhibit on display at the Friday Center from September 25-November 3, 2017. Learn more about the exhibit and to plan your visit. Exhibit open before all events. Come early and explore the exhibit at your leisure. There are about 65 million refugees or displaced people around the world. The United States has played a leading role in resettlement efforts and welcoming people in need.
Free UNC Paralegal Certificate Information Session
Free UNC Paralegal Certificate Information Session When: Wednesday, July 12, 6-7:30 p.m. Where? The Friday Center for Continuing Education Attend a free information session at the Friday Center, where you can learn more about the UNC Paralegal Certificate Classroom Program, meet the lead instructor, ask questions, and discover exciting career options as a paralegal. If you plan to attend, please RSVP online. Find out more about the UNC-Chapel Hill Paralegal Certificate Classroom Program here.
Daytime Enrichment Course: Introduction to Zentangle
The Zentangle art method is an easy-to-learn, relaxing and fun way to create beautiful images by drawing structured patterns. It increases focus and creativity and provides artistic satisfaction along with an increased sense of personal well-being. The Zentangle method is enjoyed all over the world across a wide range of skills, interests and ages. With the Zentangle art method, anyone can create beautiful images from repetitive patterns. It is easy to learn and easy to do.
What’s the Big Idea? How Free is Free Speech? Personal Rights, Public Rights, and Today’s College Campus
The Friday Center’s “What’s the Big Idea?” series returns as UNC-Chapel Hill scholars share their insights on important legal and cultural aspects of the US Constitution. The program will not promote partisan viewpoints, but rather provide a forum for faculty in law, government, journalism, and other disciplines to share their ideas and engage the audience in thoughtful discussions of these compelling topics. Should hate speech be banned?
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