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Abstract Artificial intelligence is profoundly transforming traditional service models. In recent years, AI chatbots have gradually become a common smart service on instant retail platforms. However, existing research still lacks sufficient understanding of users’ actual experiences when using this type of AI service primarily based on intelligent interaction.
Abstract In recent years, artificial intelligence has made remarkable strides, improving various aspects of our daily lives. One notable application is in intelligent chatbots that use deep learning models. These systems have shown tremendous promise in the medical sector, enhancing healthcare quality, treatment efficiency, and cost-effectiveness. However, their role in aiding disease diagnosis, particularly chronic conditions, remains underexplored.
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