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Users are bad at asking for what they need and great at asking for what they want. Anecdotal evidence from my own recent experience: We have a department that asked for a button that would generate a PDF report about some data. A few months later they asked for the report in the form of a spreadsheet. A few months after that they asked for additional columns to be added. And most recently they asked for a full hierarchy to be shown in this report.
I am a software designer and run into this problem all the time. The problem with many non technical people is they don't get abstraction. They truly cannot step back and articulate the functional requirement. Their perception is I have a problem I need this button. When they are asked to describe the problem they either can't or won't. The people least capable of design are inserting themselves in the design role. A button and an output are design decisions.
I am a software designer and run into this problem all the time. The problem with many non technical people is they don't get abstraction. They truly cannot step back and articulate the functional requirement. Their perception is I have a problem I need this button. When they are asked to describe the problem they either can't or won't. The people least capable of design are inserting themselves in the design role. A button and an output are design decisions.
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