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Articles by John Venzon
The new CIO skillset
These days, financial institutions have to look like tech companies that offer financial services. Innovative institutions are deploying Banking as a Service (BaaS) offerings, and digital transformation is the dominant strategic priority. In the midst of this rapid-fire disruption, chief information officers (CIOs) are expected to be nimble, forward-thinking leaders who foster innovation. Next-generation CIOs must press into an intentional role as business leaders.
The new CIO skill set
These days, financial institutions have to look like tech companies that offer financial services. Innovative institutions are deploying Banking as a Service (BaaS) offerings, and digital transformation is the dominant strategic priority. In the midst of this rapid-fire disruption, chief information officers (CIOs) are expected to be nimble, forward-thinking leaders who foster innovation. Next-generation CIOs must press into an intentional role as business leaders.
Bank CIOs Must Break Through The Tactical Barrier
A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. In today’s talent market, there are plenty of job postings and headhunters seeking “experienced CIOs.” While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.
GonzoBanker’s Post-Pandemic Customer Care Playbook
June 25, 2021 Transform your customer care function from a back-office cost center to a 21st century competitive advantage. The COVID-19 pandemic permanently changed consumer banking preferences. Over the past year and a half, customers learned that although they may have been mandated to stay at home, they did not have to accept being told how to do their banking.
There’s No Room for Luck in a Preparedness Plan
John Venzon June 26, 2020 It’s time for financial institutions to update their business continuity plans with lessons learned from COVID-19 A financial institution executive recently told me, “The difference between firefighting and fire prevention is a good contingency plan.” While logic and experience tell us the best time to prepare for a disaster or work interruption is before it happens, right after being involved in something like COVID-19 is the next best opportunity to start putting...
WILKES, by Sam Wilkes
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