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Jon Heaps By Jon Heaps, VP Channels, Talkdesk The contact center is rapidly moving to the cloud, with the $7 billion industry poised to grow to almost $21 billion by 2022, MarketsandMarkets reports. In fact, cloud adoption across the board is at a “tipping point,” says Morgan Stanley’s Brian Nowak, with more than 20 percent of workloads now in the cloud. As we all know, this presents challenges and opportunities for channel partners.
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
