When it comes to macOS, monitoring the digital experience brings numerous challenges. When considering these challenges in relation to monitoring such business-critical UCaaS applications like Zoom, Teams or Cisco Webex, the challenges multiply — especially if relying solely on built-in macOS tools. Considerations for Teams & Zoom When implementing UCaaS applications such as Teams and Zoom, various factors need to be considered, particularly the quality of service (QoS) and the network platform.