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Julian Armington

As seen in: Medium, ICMI
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Articles by Julian Armington

Prioritize Your Customer by Prioritizing Your Service Channels

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By Julian Armington
| ICMI Verified
By Julian Armington | Published: November 07, 2019 | Comments More than any other consumer touchpoint, great customer service has the power to delight. According to a recent global survey, 80% of customers say customer service is as important as a company’s product or services. The same survey reports that 82% of respondents believe customer service must continue to transform to stay competitive or risk losing its customers.
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See Why Community Cloud Is the Kick-Off Product Keynote at Dreamforce 2015

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By Julian Armington
| Medium
Set your agenda for Wednesday, September 16, at 10:30 a.m. in Moscone West for Nasi Jazayeri in the Community Cloud Keynote at Dreamforce ‘14 Nasi Jazayeri, GM and EVP of Community Cloud, will show you how communities are rapidly becoming the key drivers for success in customer service, channel management, e-commerce, and employee productivity. See firsthand how companies are harnessing the power of communities to create new products and services and completely reimagine their go-to-market plans.
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40 Customer Service Statistics to Move Your Business Forward

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By Devon McGinnis, Natalie Petouhoff, Julian Armington, Laura Fagan
| blogs.salesforce.com
Here’s a customer service statistic that will stop you in your tracks: 47% of customers say they’ll stop buying from a company if they have a subpar experience. The same study reveals that 76% of customers now say it’s easier than ever to take their business elsewhere. With so many customers willing to switch to another business, it makes you wonder — are we doing enough to meet customer expectations? Are we evolving our customer service to keep pace with evolving technologies?
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