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U Mobile, Malaysia’s newest 5G network provider, has always run its telco operations lean, doing more with less through continuous automation. When new AI capabilities became available, U Mobile explored how to enhance operational efficiency beyond basic productivity gains. The real opportunity was further upstream, in how operations teams diagnose and resolve problems in the first place.
By Kelvin Kok, Chief Architect & CEO – Axrail By Cara Lee, Account Manager – Axrail By Brendan Child, Sr. AI/ML Partner Development Specialist – AWS By Vasileios Vonikakis, Sr. AI/ML Partner Solution Architect – AWS Introduction Generative AI enhanced solutions, such as virtual assistants and enterprise search, have already demonstrated their potential in transforming businesses through increased productivity and greater customer experience.
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