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Articles by Ken Lanigan
The Top 7 Italian Cities Americans Want to Fly to
Rome It is no surprise that the crown jewel of Italy takes the first place. Rome, Italy's capital and largest city, is a destination that should be on every traveler's bucket list. According to research done by Tourist Italy - 58,200 Americans are searching for flights to Rome every single year. This city is home to iconic landmarks like the Colosseum, the Pantheon, and the Vatican.
Technology Is Central to Supporting Expansion in The Luxury Hotels Sector
HOTEL BUSINESS REVIEW JULY FOCUS: Hotel Spa Technology Is Central to Supporting Expansion in The Luxury Hotels Sector By Ashley Labrosse Managing Director, Communications Specialist Ltd | July 2023 SAVE SHARE TEXT SIZE PRINT COMMENT PDF Confidence is growing across the luxury hotels market with senior executives optimistic about the long-term growth of the sector and convinced that this year will see strong growth in revenues.
A Human-First Approach to Exceeding Guest Expectations
Growing up in Ireland, I became enamored with hotels and associated them with celebrations and glamour. But it wasn't just the stately lobbies and elegant guest rooms; it was the team members who brought that feeling of celebration and grandeur to life. From a young age, I knew that hospitality was my calling. Today, as the Hotel General Manager of Live! Casino & Hotel Philadelphia, I oversee a team of more than 50 who are deeply dedicated to the property's hotel operations.
HOTEL BUSINESS REVIEW
HOTEL BUSINESS REVIEW April FOCUS: Guest Service April, 2023 Guest Service: Exceeding Expectations When guests check into a hotel, they have expectations of quality customer service. They expect to have their needs met in a professional manner, they desire a certain level of comfort, and possibly even made to feel a little special. This is important because satisfied guests are more likely to return and to become true brand ambassadors.
How Will Robotic Massage Change The Hospitality and Spa Industry?
In 2022, spa industry revenues could surpass pre-pandemic levels and reach $122 billion. Although the field was among the losers of COVID-19, it could surge ahead and become one of the fastest-growing wellness markets, with a CAGR of about 17% in 2020-2025. The primary type of service that spa providers focus on is, of course, massage. Facials are in second place, followed far behind by couples services and body care.
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